Main Number Call Manager and Attendant
Main Number Call Manager routes calls to maximize productivity and ensure callers get the service they need.
Easy Auto Attendant
Easy Auto Attendant answers calls with a business day menu and an optional non-business day menu.
Setup via Business Group Administrator Portal (Recommended)
Setup via Phone
Premium Auto Attendant
Premium Auto Attendant includes Easy Auto Attendant capabilities plus advanced features for additional schedules and menus.
Setup via Business Group Administrator Portal (Recommended)
Setup via Phone
Receptionist Voice Operator Panel (VOP)
The Voice Operator Panel (VOP) is a PC softphone application specialized for receptionist call routing.
Training Videos for Voice Operator Panel (VOP)
User Interface (2:50)
Discover the application user interface through a quick tour of the information displayed on the screen.
Call Management (1:34)
Learn how to pick up a call, put it on/off hold, hang up and also how to switch between multiple calls.
Blind Call Transfer (1:14)
Learn how to make a blind transfer to a known extension or directly to a user in the directory using drag and drop.
Attended Call Transfer (1:41)
Learn how to make an attended transfer to a known extension or to a user in the directory using drag and drop.
Extension Monitoring (1:12)
Learn how to view the different statuses of the monitored extensions.
Customizable Workspace (2:05)
Learn how to create your own workspace by moving the different windows.
Directory Management (3:07)
Learn how create a directory, import or add users, copy users from another directory and add callers on the fly.
Directory Search (1:23)
Learn how to quickly find a user in a directory based on different search criteria.
Directory Views (2:23)
Learn about the different directory views (Table, List and Tree) and how to switch between them.
Call Transfer Queue (1:28)
Learn how to queue a call transfer to a busy extension, how to manage it during the wait and how the application automatically transfers the call on availability.
Tool Bar (1:59)
Learn how to switch to Do Not Disturb, view your voicemail messages, view missed calls, record calls, manage volumes and use the phone keypad.