Looking For A Meaningful Career?

A POPP professional can expect to solve challenging problems in a fair, respectful environment with clear expectations and opportunities for learning each day. If you have a growth mindset, if you aspire to work hard in an optimistic and productive environment, if you want to be more than just a number – this could be the perfect place for you.

Don’t let a lack of industry experience discourage you from applying – if you can prove to us that you’ve got the right stuff, we’ll train you on the rest.

CURRENT OPENINGS

Sales Representative

Hours: Monday – Friday, generally between 8am – 5pm

Location: Golden Valley, MN

Compensation: Full-Time, Salary + Commission

About this Opportunity

Are you a technology-talented professional with amazing people skills who loves solving problems and presenting opportunities? POPP has been providing phone systems, phone/internet service, and other business technology solutions to small and medium-sized businesses (SMBs) in the Twin Cities since 1981. We strive to create win/win opportunities and help SMBs save money and leverage big business tools and technology to help them compete and thrive.

We are seeking a Sales Representative who will be responsible to build strong relationships with business owners and IT professionals to achieve individual and company sales goals. Sales Representatives are responsible for finding new clients as well as selling to current clients.

Primary Responsibilities

  • Cultivate relationships with prospects and clients to position POPP as their preferred resource when they are ready to make a change with their business technology.
  • Sales of Cloud VoIP Phone Systems
      • POPP supplies phone systems powered by Metaswitch/Microsoft and Poly IP Phones.
  • Sales of Computer & Cloud Services (Managed IT)
      • POPP helps businesses with their Microsoft suite of IT products, patches/updates, security, and provides assistance with day-to-day helpdesk issues.
  • Sales of WAN and LAN Network Connectivity and Phone Service
      • POPP provides our own connectivity products, as well as those from Comcast, and Centurylink/Lumen.  We also provide Firewall/LAN/Wi-Fi solutions for SMBs.
  • Prospecting within designated territory to locate new opportunities
      • Sales representatives have tens of thousands of prospect opportunities in their territories.
  • Convert leads from our website, call-in, etc into sales

Desired Skills and Competencies

  • 2+ years of experience selling phone systems, cloud services, telecommunications services, and/or managed IT services to SMBs
  • Excellent verbal and written communication skills
  • Enthusiasm to serve clients, and self-motivation to meet and exceed sales goals
  • Technical aptitude, and strong ongoing desire to learn new technologies and their benefits for SMB clients
  • Strong time management and multi-tasking abilities to maximize your time and productivity
  • Training is provided

Benefits

  • POPP offers a competitive benefits package including 401k, Paid Time Off, Health Insurance, Life Insurance, and more.
  • Hybrid/Flexible work environment with partial in-office and partial work from home opportunities (following training period)

Apply Now














Customer Service Representative / Helpline Technician

Hours: Monday – Friday, shifts may vary slightly depending upon coverage needs. Generally between 8am – 5pm.

(Plus, opportunity for on-call rotation and occasional overtime)

Location: Golden Valley, MN

Compensation: Non-Exempt – $20 an hour – depending on experience

Job Type: Full-time

About this Opportunity:

Are you a technology-talented professional with amazing people skills who loves problem solving? As a POPP Customer Service Representative, you will be working with small- and medium-sized businesses in our community by listening to and clarifying their hardware, software, cloud solutions, and network issues. You will guide clients through the next best steps to get them back to doing what they do best – running their businesses. If you make complex business technology topics easy to understand, and you love developing and sharing your knowledge, this is the job for you!

Main Responsibilities:

  • Answer client phone calls and emails quickly and appropriately.
  • Interact professionally with clients to make changes and isolate trouble issues.
  • Determine priorities based on issue severity through excellent problem-solving and communication skills.
  • Troubleshoot Cloud VoIP Phone Systems, VoIP Lines, and Internet hardware, software, networks, and applications to identify and solve problems, quote charges as needed, and avoid future escalations.
  • Log client issue information accurately and timely in databases to set team members and clients up for success.
  • Proudly represent POPP by providing fantastic follow-up.

Required Qualifications:

  • Basic computer, IP network and phone troubleshooting skills.
  • Understanding of business technologies and how they work, including MS Office applications and Outlook.
  • Customer service and communication skills, both verbal and written.
  • Problem solver, troubleshooter, and solution provider.
  • Excellent time management skills, with a sense of urgency and ability to prioritize.
  • Comfortable in a fast-paced, call center environment.
  • Technical certification/degree, or prior customer service/tech support experience a plus.
  • Training is provided.

Benefits:

  • POPP offers a competitive benefits package including 401k, Paid Time Off, Health Insurance, Life Insurance, and more.
  • Hybrid/Flexible work environment with partial in-office and partial work from home opportunities (following training period)

APPLY NOW














Office Support Specialist

Hours: Monday – Friday, 8:30am – 5:00pm, 40 hours per week.

Location: Golden Valley, MN

Compensation: Non-Exempt – $20 an hour – depending on experience

Job Type: Full-time

About this Opportunity:

Are you someone who loves talking to people and working in a fast-paced environment? As an Office Support Specialist, you will answer incoming client calls and connect them to the team that can help them with requests ranging from service issues to billing questions. You will also intermittently assist with general office administration duties as well as process change orders from clients. If you are a technology-talented professional, who is fast, accurate, and possess amazing people skills, this is the job for you!

Primary Responsibilities

  • Call Reception:
    • Answer incoming calls and emails from clients, assess their needs and urgency, and then route caller to the appropriate team members.
    • Open service orders for our Helpline team, or Client Services team based on whether the caller needs technical assistance or needs to make a change to their account.
    • Represent POPP professionally with prospects and clients, by using prepared processes, checklists, and information.
    • Comfortable in a fast-paced, call center environment
  • Office Administration:
    • Assist with mail, deliveries, and management of the building/facility.
    • Assist with distribution of billing and mailings.
  • Order Processing:
    • This position will be assigned some orders from clients to be processed. Complete orders assigned, accurately, and within time frames.
    • Enter information into POPP databases that is current, accurate, relevant, and efficient.
    • Excellent time management skills, with a sense of urgency and ability to prioritize.

Desired Skills and Competencies

  • Experience answering incoming business calls.
  • Excellent verbal and written communication skills.
  • Enthusiastic person who enjoys helping others, is self-motivated and gets energized by meeting and exceeding department goals.
  • Comfortable working with office technology (phone, PC, MS Office Suite), and strong ongoing curiosity to learn new technologies and their benefits for SMB clients.
  • Strong time management and multi-tasking abilities to maximize your time and productivity.
  • Training is provided.

Benefits

  • POPP offers a competitive benefits package including 401k, Paid Time Off, Health Insurance, Life Insurance, and more.
  • Hybrid/Flexible work environment with partial in-office and partial work from home opportunities (following training period)

APPLY NOW














POPP Communications is an Equal Opportunity Employer. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

benefits-icons-1000px

Our Benefits

Our comprehensive benefits package is the icing on the cake. From an employer-matched 401k plan, to generous Paid Time Off and Volunteer Time Off plans, to employee discounts on services, we offer a variety of benefits to contribute to your personal and professional success.

  • Paid Holidays
  • Paid Time Off (PTO)
  • Company Events
  • Employee Discounts
  • Employer Matched 401(k) Plan
  • 529 College Savings Plan
  • Tuition Reimbursement
  • Military Leave
  • Length of Service Award
  • Flexible Savings Accounts
  • Medical/Dental/Vision Plans
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Short/Long Term Disability
  • Family & Medical Leave
  • Maternity/Paternity/Adoption Leave
  • Bereavement Leave
  • Access to a Financial Advisor

Ryan Cummings, Vice President & General Manager

Our Culture & Values

POPP is a positive, professional environment where caring, honest, tech-savvy individuals come together to bring out the best work in each other and have fun doing it. A strong collective sense for making a difference in the community exists here, and we passionately bring that spirit into our work of serving our clients.

We like to say that we are Professional, Optimistic, Productive Partners. A few other key traits that we value are trustworthiness, efficiency, accountability, and thankfulness. We’re curious about business technology, and see each new problem as an opportunity to create a win/win solution.

If this culture and these values speak to you, then please contact us – you’ll fit right in!

WHAT OUR EMPLOYEES SAY

  • "Working at POPP is rewarding because we work with so many great teammates and clients.  There's a real sense of satisfaction knowing that we have such a large impact on the success of so many small businesses in our community."

    Erin Ellis
    Erin Ellis Project Manager
Contact Us

Send us an email, and we'll get you in touch with the team or individual who can best help you. For urgent matters, please call us at 763-797-7900. Thanks!