POPP Implementation Process & Expertise

A Full-Service Experience (So You Don’t Have to Be the Expert)

At POPP, implementation isn’t something we hand off or outsource—it’s what we do.

With 45+ years of experience and thousands of successful installations, our team designs, configures, installs, and launches your system with precision and care.

Unlike many providers, we don’t expect you to:

• Handle technical setup or configuration
• Manage number porting or carrier coordination
• Oversee installation logistics

We take care of everything behind the scenes—so you can stay focused on running your business.

No subcontractors. No handoffs. No guesswork.
Only experienced POPP professionals managing your system from start to finish.

Built for Accuracy from Day One

Every successful implementation starts with a seamless internal handoff.

Your POPP Technology Advisor works directly with your assigned POPP Project Manager to ensure every detail—your workflows, preferences, and business needs—is clearly documented and carried through to installation.

This alignment ensures:

• You avoid costly rework or delays
• Your system is configured exactly as intended
• Nothing gets lost in translation

Your Dedicated POPP Project Manager

Your POPP Project Manager is your single point of contact and the quarterback of your entire implementation.

They guide your project from kickoff to completion—keeping everything organized, on schedule, and aligned with your goals.

Your Project Manager will:

• Establish a clear timeline and installation schedule
• Lead configuration meetings to design your system around your workflows
• Coordinate equipment installation, number porting, and system cutover
• Answer questions and resolve concerns along the way
• Provide training resources tailored to your team

What We’ll Need From You

We keep your involvement simple and focused. Your Project Manager will gather a few key details to ensure everything is configured correctly:

• A copy of your current phone service invoice (for number porting)
• User list (names, extensions, direct dial telephone numbers, email addresses)
• Auto attendant scripts and call routing preferences (if available)
• Floorplan for phone placement (if applicable)
• Network and IP address details, as needed
• Any ordered network equipment configuration preferences

That’s it—we take it from there.

Installation, Porting & Testing

We coordinate every technical detail to ensure a smooth transition.

• Number Porting: Your phone numbers are transferred at a scheduled date and time, typically with less than 5 minutes of downtime
• Installation: Equipment is installed and configured by experienced POPP technicians
• Testing: We verify system functionality before you go live

If your numbers are already hosted with POPP, the process is even faster—no porting required.

Service Activation—On Your Schedule

Your system goes live when you are ready.

On your chosen activation date:

• Your new phones and apps are fully operational
• Your team can begin using the system immediately
• Billing begins only once your service is active

No surprises. No rushed transitions.

Clean Removal of Old Equipment

We don’t leave you with a mess to deal with.

Your POPP technician will remove your old phone system equipment, including:

• Desk phones
• Servers or processors
• Supporting hardware

You can choose to keep, donate, or have us responsibly recycle everything for you at no charge.

We Make Change Easier—for Everyone

We understand that switching phones systems can feel overwhelming.

For some, it’s exciting. For others, it introduces uncertainty and anxiety. And for everyone, it can create disruption if not handled properly.

That’s why POPP’s implementation process is designed to:

• Reduce friction and confusion
• Prevent errors and downtime
• Support your team through the transition

We’ve guided thousands of businesses through this process—and we know how to make it a positive experience.