POPP-hosted VoIP phone systems for Twin Cities businesses
Upgrade your business communications with a modern VoIP phone system – hosted in the cloud, built for flexibility and supported by POPP’s local Twin Cities team that thousands depend on. POPP delivers easy-to-use, professional phone solutions without the cost and complexity of on-premise phone system hardware. POPP includes full service implementation by an experienced team, and free local remote support for the life of the system.
Because it’s your experience after the sale that really matters.
A Business Phone System that Just Works.
POPP’s cloud-hosted phone system — also known as a VoIP phone system, cloud PBX, or UCaaS — uses your business internet connection to complete calls instead of traditional phone lines. There is no need to buy and maintain expensive onsite PBX equipment and separate phone service – POPP takes care of it all for you. It’s an ideal phone system for small businesses, multi-site companies, and any organization that needs to empower workers with remote work tools.
Your VoIP Phone System Provider Matters. Why Choose POPP?
Most VoIP providers offer similar technology, phones, features, and pricing. When proposals look the same, the difference comes down to experience, service, and who you trust to support your business long-term.
- Safe, proven and trusted locally — 45+ years serving 3,000 Twin Cities businesses
- Built for SMBs — enterprise-level solutions with personalized, responsive support
- Direct provider advantage — no resellers, no middlemen, just faster support with better accountability and savings
- Service that puts you first — responsive, knowledgeable support that treats your small business like a priority
POPP Professional People & Quality Practices
Our team follows proven processes and clear communication standards to deliver consistent, high-quality results every time.
POPP Implementation Process & Expertise
With thousands of successful installations, our refined process ensures a smooth, low-stress transition for your business.
POPP Practices That Pay for Your Phone System
We design systems with built-in efficiencies that reduce costs, save time, and deliver measurable return on investment.
Free Lifetime Remote Support + Self-Service Options
We handle remote system updates and support for life, while giving you simple tools to manage it yourself if you prefer.
Top 10 Reasons Twin Cities SMBs Choose POPP
Explore the key advantages that set POPP apart for local small businesses like yours.
What Happens When Your Business Internet Goes Down?
With VoIP, your IP desk phones rely on your internet connection—but your business doesn’t have to stop.
POPP builds in multiple layers of protection so you stay reachable and operational:
A voice and internet service disrupter at work.
- Calls keep coming in. Your main business telephone number can be quickly forwarded, so customers can still reach you at an alternate number. Because voicemail is cloud-based, it’s always accessible—even if your office is offline.
- Your team stays connected. With POPP’s included softphone apps, your team can make and receive business calls from their mobile devices using cellular data, keeping communication seamless from anywhere.
- When your ISP says it will be days, we’re there in hours. For extended outages, our technicians can deploy an emergency 5G internet connection to restore phone and internet service while your provider resolves the issue. (Some restrictions apply.)
- We help you prepare for future outages. For businesses where downtime isn’t an option, we can work with you to design a dual internet connection configuration with automatic failover. If your primary internet goes down, your network seamlessly switches to a backup connection—often without your team or customers even noticing. It’s the most reliable way to keep your phones and operations running without interruption.
Flexible Phones and Softphone Apps for Your Team
Choose from POPP’s professionally programmed desk phones, specialty devices, and softphone apps that enable teamwork from anywhere – in the office, on the go, and everywhere in between.
POPP Programmed IP Phones & Accessories
Reliable, familiar desk phones and purpose-built devices for users and environments where dedicated hardware works best.
Softphone Apps for Mobile and Desktop
Make and receive business calls, send messages, and stay connected using apps on your computer or smartphone.
Thoughtful Configurations that Elevate Your Customer Experience
POPP professionals put their minds to work to design a tailored communications system that reflects your brand, improves responsiveness, and helps you deliver a more professional experience to every caller.
Customized Incoming Call Experience
We design call flows to create a consistent, high-quality experience every time someone calls your business.
A Work-From-Anywhere Phone System
We configure flexible tools to enable your team to provide fast response to your customer needs.
Additional Features of POPP’s VoIP Phone System*
Auto attendant and live-answer options
Answer and route calls professionally
Call recording
For training, compliance, and dispute resolution
Hunt groups and time-of-day routing
Keep calls flowing where they need to go
Call reporting
What gets measured gets managed
Voicemail-to-email and fax-to-email
Stay on top of messages
Admin and user portal access
Easily manage users, phones and settings
Softphone apps for mobile and desktop
Use your mobile phone or computer for calls and texts from your business number
Call center features
Tools for agents and supervisors to manage an inbound call center
* Some features are optional and are available for an additional charge. Speak with a POPP specialist to determine the best feature set for your business’ needs.
Ensure Your Facility is Ready When It Matters Most
Your phone system plays a critical role during an emergency—helping you reach first responders, alert your team, and keep people safe. POPP helps ensure your facility is prepared with these essential capabilities:
- Always-available desk phones
Reliable IP phones that stay powered on and ready when you need them most - Accurate 911 location information
Properly configured and tested so emergency responders know exactly where to go - Emergency call notifications
Instantly alert key personnel when a 911 call is made - All-call paging
Quickly broadcast alerts across your facility to notify employees and customers
Frequently Asked Questions
Q: What do I need to get started with a hosted phone system?
A reliable internet connection – we’ll help with everything else. If your current internet isn’t reliable, we can consult with you on other options that may be available.
Q: Can I keep my current business phone number(s)?
Yes. In most cases, we can port your existing numbers to POPP with little to no downtime. Our team manages the entire process to ensure a smooth transition.
Q: Is my business internet connection ready for VoIP?
Most modern cable and fiber connections work well for VoIP. We’ll evaluate your current service and recommend any improvements if needed.
Q: Is my business’s Local Area Network (LAN) ready for VoIP?
In most cases, your existing cabling and network equipment will work. We’ll review your setup and let you know if any upgrades are needed—and can provide them if you choose.
Q: How long does it take to install a new phone system?
Most systems can be installed and ready to use within 4-6 weeks. We’ll provide a clear timeline and handle the process from start to finish. If you need your system sooner, contact us and we will do what we can to complete your install ASAP.
Go with the safe and simple choice, and save money too.
Let’s talk about how POPP’s VoIP phone system can modernize your communications and reduce your costs.