Business Phone Systems & IT Services for Professional Services Firms
Reliable Communications for Firms That Depend on Client Relationships
Whether you’re advising clients, managing projects, or responding to time-sensitive requests, every missed call and technology issue can impact your business reputation. POPP provides business phone systems and IT solutions that help professional services firms stay responsive, organized, and connected.
For more than 45 years, Twin Cities businesses have trusted POPP for reliable communications, local support, and technology solutions that simply work.
POPP serves law firms, accounting firms, engineering companies, consulting firms, financial advisors, insurance agencies, architecture firms, and other professional services organizations throughout the Minneapolis-St. Paul metro area.
Technology That Supports Your Professional Reputation
Clients expect fast responses, clear communication, and dependable service. The right technology helps your team deliver that experience consistently.
POPP helps professional services firms:
- Support hybrid and remote employees
- Improve responsiveness and customer service
- Never miss important client calls
- Simplify communications across multiple locations
- Maintain business communications during internet or power outages
- Reduce the burden of managing technology vendors
Whether your team works from a single office or across multiple locations, POPP provides solutions designed to keep your business operating smoothly.
Business Communications and IT – Built for Professional Services
Unified Communications
Your communications system is often the first point of contact between your firm and your clients. POPP’s hosted VoIP phone system provides enterprise-level capabilities without the complexity of managing on-premise equipment.
- Auto attendants and professional call routing
- Direct Inward Dial (DID) telephone numbers for employees
- Mobile and desktop calling applications
- Voicemail-to-email delivery
- Call recording options
Our team handles all implementation, administration, and ongoing support so your team can focus on serving clients instead of managing technology.
Never Miss an Important Client Opportunity
For many professional services firms, every incoming call represents a client question, a project opportunity, or a potential new customer. Missed calls can mean lost revenue and damaged client relationships.
With POPP’s hosted phone system, your team can:
- Receive calls on desk phones, computer apps, or smartphone apps
- Access voicemail messages by email
- Record calls to improve customer service and aid professional development
- Maintain business communications while working remotely
- Present a professional experience for every caller
Support Your Team Wherever They Work
Many professional services firms now operate with a mix of in-office, remote, and hybrid employees.
POPP’s communication platform allows staff to:
- Make and receive calls using their business number from anywhere
- Access voicemail via email
- Transfer calls seamlessly between locations
- Maintain a professional presence while working remotely
Your clients experience consistent service regardless of where your employees are working.
Essential IT Services That Keep Your Business Productive
POPP provides Essential IT support and Microsoft 365 administration services designed for small and medium-sized businesses. Our team helps keep systems secure, reliable, and operating efficiently while providing responsive local support when issues arise.
Services include:
- Microsoft 365 administration
- User support and troubleshooting
- PC and workstation support
- Network and connectivity assistance
- Technology guidance and planning
Case Study: Minneapolis Creative Agency Modernizes Communications to Support Work from Anywhere
Challenge
A growing marketing agency needed a phone system that could support employees working both in the office and remotely while presenting a consistent, professional image to clients. Their existing communications setup lacked the flexibility and features needed to keep pace with the business.
Solution
POPP implemented a cloud phone system with business calling apps for employee smartphones and computers, and an Auto Attendant to answer main number calls 24×7. Employees can make and receive calls using their business phone number whether they’re at their desk, working from home, or meeting with clients.
Results
The agency now benefits from a modern communications platform that helps employees stay connected from anywhere while providing a polished experience for clients and prospects. With local support from POPP and a scalable solution that grows with the business, the agency can focus on serving clients instead of managing technology.
Why Professional Services Firms Choose POPP
Local Support
When you need assistance, you reach a real person based in the Twin Cities—not a national call center. We answer all main number calls with a live person!
Experience
POPP has been serving local businesses for more than 45 years and supports over 3,000 client accounts. POPP’s average employee tenure is over 10 years.
Simplicity
We handle the administration and management of your communication system remotely, correctly, and at no additional charge.
Reliability
Our solutions are designed to keep your business connected when communication matters most.
Serving Professional Services Firms Throughout Minneapolis-St. Paul:
POPP proudly serves professional services firms throughout the Twin Cities metro area, including:
- Law firms
- Accounting firms
- CPA practices
- Financial advisors
- Insurance agencies
- Consulting firms
- Engineering companies
- Architecture firms
- Real estate professionals
- Marketing and creative agencies
- Business services organizations
Frequently Asked Questions
Can our team members use the phone system from their smartphones or computers?
Yes. Employees can make and receive calls using business phone numbers from an internet-connected smartphone or computer while working from home or anywhere they have a solid internet connection. Each employee may also opt to have a traditional IP desk phone if they prefer.
Will clients see an employee’s personal cell phone number?
No. Calls placed from POPP’s softphone apps use the business telephone number, helping maintain a professional image, and help your team protect their personal phone numbers.
Do you offer business call recording?
Yes, we have two call recording options: on-demand recording, and always-on recording. On-demand call recording capability is included at no additional charge with the desktop softphone app, or with an IP desk phone with USB drive (not included).
Always-on call recording is an additional feature that can be added to any user at any time. Calls from the user’s phone, desktop app or mobile app are all recorded to a secure, searchable database in the cloud.
Who takes care of ongoing administrative changes?
POPP includes ongoing remote administrative changes at no additional cost to our clients. We prefer to make your changes for you, so that you don’t need to spend time learning the system, or becoming frustrated when things don’t work the way you thought they would. Just tell us what you want done, and we’ll take care of it.
Prefer to make your own changes in a portal? You can do that, too.
Can POPP support multiple branch offices?
Yes. Our cloud-based platform allows employees in different physical locations to be connected as part of a single phone system, with no special IT hardware or configurations necessary.
Ready to Improve Your Firm’s Communications?
POPP delivers business phone systems and IT services designed specifically for organizations where professionalism and responsiveness matter.