The POPP Trading Partner Profile contains contact information for POPP for the purpose of porting with POPP.  Four sections follow in this document:  1 – General Contact Information; 2 – Port Contact Center; 3 – Carrier Account Management; 4 – OCN(s)/SPIDS(s) by State; 5 – Network Trouble Resolution

Section 1: General Contact Information

ITEMPOPP information
Company NamePOPP.com, Inc.
Wireless or WirelineWireline
Operating Company Number (OCN)5512
Administrative OCNG039 (Olsen, Thielen)
Service Provider ID (SPID)5512
LSMS SPID (Can be SS7 Provider)G004 (VeriSign)
LSR Version IDMost current industry standard
FOC Version IDMost current industry standard
WICIS Version IDN/A
Facility Based or ResellerReseller/UNE
Hours of Order Acceptance/ProcessingMonday through Friday, 8AM – 5PM Central Standard Time (CST)
No Request/Response AcceptedMonday through Friday 5:01PM – 7:59AM CST; Saturday or Sunday
No Request/Response Accepted–HolidaysPOPP observes the following holidays:
New Years Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
New Years Eve
POPP guidelines for holiday observances:
* If a holiday falls on Saturday, then the holiday is observed the Friday before the holiday.
* If a holiday falls on Sunday, then the holiday is observed the Monday following the holiday.

Section 2: Port Contact Center (porting, errors/rejects, LNP issues and test requests)

ITEMPOPP information
Primary Contact NamePaula Mertens
Contact DescriptionDirector of Operations
Carrier Support Contact Number763-797-7900, ask for Provisioning
Customer Support Contact Number763-797-7900, ask for Technical Assistance
Fax Number763-231-2229
Email Addressclientservices@popp.com
Web-based GUIN/A
Media AcceptedEmail or fax
Porting RulesSee our Porting Policy for porting rules

Section 3: Carrier Account Management

ITEMPOPP information
Primary Contact NamePaula Mertens
Contact DescriptionDirector of Operations
Carrier Support Contact Number763-797-7900, ask for Order Processing
Address620 Mendelssohn Avenue North, Golden Valley, MN 55427
Contact Number763-797-7932
Fax Number763-231-2229
Email Addresspmertens@popp.com
Secondary Contact NameRyan Cummings
Contact DescriptionVice President & General Manager
Address620 Mendelssohn Avenue North, Golden Valley, MN 55427
Contact Number763-797-7946
Fax Number763-231-0096
Email Addressrcummings@popp.com

Section 4: OCN(s)/SPID(s) by State

StatePOPP information
MinnesotaCCNA = 5512 , OCN = G039 ,

Section 5: Network Trouble Resolution

ITEMPOPP information
Primary Contact NameRyan Gimbel
Contact DescriptionSr. Network Engineer
Address620 Mendelssohn Avenue North, Golden Valley, MN 55427
Contact Number763-797-7954
Fax Number763-231-0095
Email Addressrgimbel@popp.com
Secondary Contact NameRyan Cummings
Contact DescriptionVice President and General Manager
Address620 Mendelssohn Avenue North, Golden Valley, MN 55427
Contact Number763-797-7946
Fax Number763-231-0096
Email Addressrcummings@popp.com
Contact Us

Send us an email, and we'll get you in touch with the team or individual who can best help you. For urgent matters, please call us at 763-797-7900. Thanks!