The POPP Trading Partner Profile contains contact information for POPP for the purpose of porting with POPP.  Four sections follow in this document:  1 – General Contact Information; 2 – Port Contact Center; 3 – Carrier Account Management; 4 – OCN(s)/SPIDS(s) by State; 5 – Network Trouble Resolution

Section 1: General Contact Information

ITEM POPP information
Company Name POPP.com, Inc.
Wireless or Wireline Wireline
Operating Company Number (OCN) 5512
Administrative OCN G039 (Olsen, Thielen)
Service Provider ID (SPID) 5512
LSMS SPID (Can be SS7 Provider) G004 (VeriSign)
Item #4 Description
LSR Version ID Most current industry standard
FOC Version ID Most current industry standard
WICIS Version ID N/A
Facility Based or Reseller Reseller/UNE
Hours of Order Acceptance/Processing Monday through Friday, 8AM – 5PM Central Standard Time (CST)
No Request/Response Accepted Monday through Friday 5:01PM – 7:59AM CST; Saturday or Sunday
No Request/Response Accepted–Holidays POPP observes the following holidays:
New Years Day, Good Friday After 12:00PM CST
Memorial Day
Independence Day
Labor Day, Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
POPP guidelines for holiday observances:
* If a holiday falls on Saturday, then the holiday is observed the Friday before the holiday.
* If a holiday falls on Sunday, then the holiday is observed the Monday following the holiday.

Section 2: Port Contact Center (porting, errors/rejects, LNP issues and test requests)

ITEM POPP information
Primary Contact Name Rebekah Byland
Contact Description Assistant Department Manager–Internet & Voice Installation Coordination
Carrier Support Contact Number 763-797-7900, ask for Provisioning
Customer Support Contact Number 763-797-7900, ask for Technical Assistance
Fax Number 763-797-7939
Email Address lsr@popp.com
Web-based GUI N/A
Media Accepted Email or fax
Porting Rules See our Porting Policy for porting rules

Section 3: Carrier Account Management

ITEM POPP information
Primary Contact Name Rebekah Byland
Contact Description Assistant Department Manager–Internet & Voice Installation Coordination
Carrier Support Contact Number 763-797-7900, ask for Provisioning
Address 620 Mendelssohn Avenue North, Golden Valley, MN 55427
Contact Number 763-797-7931
Fax Number 763-797-7939
Email Address rbyland@popp.com
Secondary Contact Name Jamie Nelson
Contact Description Director of Installation & Repair
Address 620 Mendelssohn Avenue North, Golden Valley, MN 55427
Contact Number 763-797-7950
Fax Number 763-797-7971
Email Address jnelson@popp.com

Section 4: OCN(s)/SPID(s) by State

State POPP information
Minnesota CCNA = 5512 , OCN = G039 ,

Section 5: Network Trouble Resolution

ITEM POPP information
Primary Contact Name Ryan Cummings
Contact Description Network Engineer
Address 620 Mendelssohn Avenue North, Golden Valley, MN 55427
Contact Number 763-797-7900
Fax Number 763-797-7971
Email Address rcummings@popp.com
Secondary Contact Name Brian Donner
Contact Description Helpline Department Manager
Address 620 Mendelssohn Avenue North, Golden Valley, MN 55427
Contact Number 763-512-5978
Fax Number 763-797-7971
Email Address bdonner@popp.com
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