The POPP Trading Partner Profile contains contact information for POPP for the purpose of porting with POPP. Four sections follow in this document: 1 – General Contact Information; 2 – Port Contact Center; 3 – Carrier Account Management; 4 – OCN(s)/SPIDS(s) by State; 5 – Network Trouble Resolution
Section 1: General Contact Information
ITEM | POPP information |
---|---|
Company Name | POPP.com, Inc. |
Wireless or Wireline | Wireline |
Operating Company Number (OCN) | 5512 |
Administrative OCN | G039 (Olsen, Thielen) |
Service Provider ID (SPID) | 5512 |
LSMS SPID (Can be SS7 Provider) | G004 (VeriSign) |
LSR Version ID | Most current industry standard |
FOC Version ID | Most current industry standard |
WICIS Version ID | N/A |
Facility Based or Reseller | Reseller/UNE |
Hours of Order Acceptance/Processing | Monday through Friday, 8AM – 5PM Central Standard Time (CST) |
No Request/Response Accepted | Monday through Friday 5:01PM – 7:59AM CST; Saturday or Sunday |
No Request/Response Accepted–Holidays | POPP observes the following holidays: New Years Day Good Friday Memorial Day Independence Day Labor Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day New Years Eve |
POPP guidelines for holiday observances: * If a holiday falls on Saturday, then the holiday is observed the Friday before the holiday. * If a holiday falls on Sunday, then the holiday is observed the Monday following the holiday. |
Section 2: Port Contact Center (porting, errors/rejects, LNP issues and test requests)
ITEM | POPP information |
---|---|
Primary Contact Name | Rebekah Byland |
Contact Description | Assistant Department Manager–Internet & Voice Installation Coordination |
Carrier Support Contact Number | 763-797-7900, ask for Provisioning |
Customer Support Contact Number | 763-797-7900, ask for Technical Assistance |
Fax Number | 763-797-7939 |
Email Address | lsr@popp.com |
Web-based GUI | N/A |
Media Accepted | Email or fax |
Porting Rules | See our Porting Policy for porting rules |
Section 3: Carrier Account Management
ITEM | POPP information |
---|---|
Primary Contact Name | Rebekah Byland |
Contact Description | Installation Coordination Department Manager |
Carrier Support Contact Number | 763-797-7900, ask for Provisioning |
Address | 620 Mendelssohn Avenue North, Golden Valley, MN 55427 |
Contact Number | 763-797-7931 |
Fax Number | 763-797-7939 |
Email Address | rbyland@popp.com |
Secondary Contact Name | Ryan Cummings |
Contact Description | Vice President & General Manager |
Address | 620 Mendelssohn Avenue North, Golden Valley, MN 55427 |
Contact Number | 763-797-7946 |
Fax Number | 763-231-0096 |
Email Address | rcummings@popp.com |
Section 4: OCN(s)/SPID(s) by State
State | POPP information |
---|---|
Minnesota | CCNA = 5512 , OCN = G039 , |
Section 5: Network Trouble Resolution
ITEM | POPP information |
---|---|
Primary Contact Name | Ryan Cummings |
Contact Description | Network Engineer |
Address | 620 Mendelssohn Avenue North, Golden Valley, MN 55427 |
Contact Number | 763-797-7900 |
Fax Number | 763-797-7971 |
Email Address | rcummings@popp.com |
Secondary Contact Name | Brian Donner |
Contact Description | Helpline Department Manager |
Address | 620 Mendelssohn Avenue North, Golden Valley, MN 55427 |
Contact Number | 763-512-5978 |
Fax Number | 763-797-7971 |
Email Address | bdonner@popp.com |