The POPP Trading Partner Profile contains contact information for POPP for the purpose of porting with POPP. Four sections follow in this document: 1 – General Contact Information; 2 – Port Contact Center; 3 – Carrier Account Management; 4 – OCN(s)/SPIDS(s) by State; 5 – Network Trouble Resolution
Section 1: General Contact Information
| ITEM | POPP information |
|---|---|
| Company Name | POPP.com, Inc. |
| Wireless or Wireline | Wireline |
| Operating Company Number (OCN) | 5512 |
| Administrative OCN | G039 (Olsen, Thielen) |
| Service Provider ID (SPID) | 5512 |
| LSMS SPID (Can be SS7 Provider) | G004 (VeriSign) |
| Item #4 | Description |
| LSR Version ID | Most current industry standard |
| FOC Version ID | Most current industry standard |
| WICIS Version ID | N/A |
| Facility Based or Reseller | Reseller/UNE |
| Hours of Order Acceptance/Processing | Monday through Friday, 8AM – 5PM Central Standard Time (CST) |
| No Request/Response Accepted | Monday through Friday 5:01PM – 7:59AM CST; Saturday or Sunday |
| No Request/Response Accepted–Holidays | POPP observes the following holidays: New Years Day, Good Friday After 12:00PM CST Memorial Day Independence Day Labor Day, Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day |
| POPP guidelines for holiday observances: * If a holiday falls on Saturday, then the holiday is observed the Friday before the holiday. * If a holiday falls on Sunday, then the holiday is observed the Monday following the holiday. |
Section 2: Port Contact Center (porting, errors/rejects, LNP issues and test requests)
| ITEM | POPP information |
|---|---|
| Primary Contact Name | Rebekah Byland |
| Contact Description | Assistant Department Manager–Internet & Voice Installation Coordination |
| Carrier Support Contact Number | 763-797-7900, ask for Provisioning |
| Customer Support Contact Number | 763-797-7900, ask for Technical Assistance |
| Fax Number | 763-797-7939 |
| Email Address | lsr@popp.com |
| Web-based GUI | N/A |
| Media Accepted | Email or fax |
| Porting Rules | See our Porting Policy for porting rules |
Section 3: Carrier Account Management
| ITEM | POPP information |
|---|---|
| Primary Contact Name | Rebekah Byland |
| Contact Description | Assistant Department Manager–Internet & Voice Installation Coordination |
| Carrier Support Contact Number | 763-797-7900, ask for Provisioning |
| Address | 620 Mendelssohn Avenue North, Golden Valley, MN 55427 |
| Contact Number | 763-797-7931 |
| Fax Number | 763-797-7939 |
| Email Address | rbyland@popp.com |
| Secondary Contact Name | Jamie Nelson |
| Contact Description | Director of Installation & Repair |
| Address | 620 Mendelssohn Avenue North, Golden Valley, MN 55427 |
| Contact Number | 763-797-7950 |
| Fax Number | 763-797-7971 |
| Email Address | jnelson@popp.com |
Section 4: OCN(s)/SPID(s) by State
| State | POPP information |
|---|---|
| Minnesota | CCNA = 5512 , OCN = G039 , |
Section 5: Network Trouble Resolution
| ITEM | POPP information |
|---|---|
| Primary Contact Name | Ryan Cummings |
| Contact Description | Network Engineer |
| Address | 620 Mendelssohn Avenue North, Golden Valley, MN 55427 |
| Contact Number | 763-797-7900 |
| Fax Number | 763-797-7971 |
| Email Address | rcummings@popp.com |
| Secondary Contact Name | Brian Donner |
| Contact Description | Helpline Department Manager |
| Address | 620 Mendelssohn Avenue North, Golden Valley, MN 55427 |
| Contact Number | 763-512-5978 |
| Fax Number | 763-797-7971 |
| Email Address | bdonner@popp.com |
