We Answer Your Calls Fast
- When you need help you get a fast response
- All calls are answered by a live, local POPP professional who is ready to match you with the right technologist
- 90% of service calls are connected to a technologist with no wait
- Most service issues are resolved on the first call
- Same service technologist intentions, and we try to make it easy to reconnect to the last tech you spoke to
- Call recording so we can re-listen to your questions and issues and instructions/orders to get it right
- Service reps have access to a knowledgebase of troubleshooting information and checklists with over 500 entries
- Service techs have easy/direct access to engineers for complex issues
- Service order status is available
Test us! Call 763-797-7900
(tell the operator it’s a test)
POPP Multi-Talented Telecom Professionals Learn More Everyday
- We embrace growth mindsets to learn Professional Thinking – Actions – Communication – and Everything Telecom
- Are committed to building a good reputation personally and as a team
One new thing learned per hour = 8 new things learned everyday = 2000 new things learned every year.
Results:
- Fast and accurate information and service for clients
- Each technologist can earn more because they can do more
- Learning is change and learning becomes a habit
- POPP is a proactive learning organization