Training Videos for Voice Operator Panel (VOP)

TABLE OF CONTENTS

User Interface (2:50)
Call Management (1:34)
Blind Call Transfer (1:14)
Attended Call Transfer (1:41)
Extension Monitoring (1:12)
Customizable Workspace (2:05)
Directory Management (3:07)
Directory Search (1:23)
Directory Views (2:23)
Call Transfer Queue (1:28)
Tool Bar (1:59)

USER INTERFACE (2:50)

Discover the application user interface through a quick tour of the information displayed on the screen.

CALL MANAGEMENT (1:34)

Learn how to pick up a call, put it on/off hold, hang up and also how to switch between multiple calls.

BLIND CALL TRANSFER (1:14)

Learn how to make a blind transfer to a known extension or directly to a user in the directory using drag and drop.

ATTENDED CALL TRANSFER (1:41)

Learn how to make an attended transfer to a known extension or to a user in the directory using drag and drop.

EXTENSION MONITORING (1:12)

Learn how to view the different statuses of the monitored extensions.

CUSTOMIZABLE WORKSPACE (2:05)

Learn how to create your own workspace by moving the different windows.

DIRECTORY MANAGEMENT (3:07)

Learn how create a directory, import or add users, copy users from another directory and add callers on the fly.

DIRECTORY SEARCH (1:23)

Learn how to quickly find a user in a directory based on different search criteria.

DIRECTORY VIEWS (2:23)

Learn about the different directory views (Table, List and Tree) and how to switch between them.

CALL TRANSFER QUEUE (1:28)

Learn how to queue a call transfer to a busy extension, how to manage it during the wait and how the application automatically transfers the call on availability.