Join Our Team!

POPP Communications was created with a goal to bring big business tools and technologies to small businesses, so that they may not only compete, but succeed and thrive. It’s no secret that our people are our biggest competitive advantage in fulfilling that purpose. This is a unique place where great people with growth mindsets can build a solid career – in fact, our average employee tenure is nearly 10 years!

A Job That Matters…

Most people have the instinctive basic need for purpose, confidence, and making a contribution. When an individual’s basic needs are met, life is good. We spend our time, energy, and talent solving problems with like-minded teammates.

One more thing – don’t let a lack of industry experience discourage you from applying – if you can prove to us that you’ve got the right stuff, we’ll train you on the rest.

CURRENT OPENINGS

NEW BUSINESS SALES REPRESENTATIVES (3)

Hours:  Monday-Friday, 8:00 am – 5:00 pm

Location:  Golden Valley, MN

Compensation:  Base Salary + Commissions + Bonuses and other incentives

About this Opportunity:

Are you a Sales Professional that is looking for a meaningful and challenging sales career that rewards hard work and high activity?  As a POPP Sales Professional you will work with business executives and managers to help them modernize and optimize their communication systems.  The ideal candidate is business technology curious, enjoys problem solving and solution building, has a growth mindset, and is a self-starter with good time management and communication skills.

Main Responsibilities:

  • Discover relationship opportunities in an assigned territory through phone prospecting/market research calls and schedule in-person meetings with potential clients
  • Identify client needs with excellent problem-solving and communication skills
  • Design and present solutions to the client demonstrating the value that POPP provides
  • Produce revenue through POPP’s products and services including: Hosted IP Phone Solutions, additional productivity-enhancing apps, and voice & internet connectivity services

Required Qualifications:

  • Understand business technologies and how they work
  • Excellent communication skills, both verbal and written
  • Excellent time management skills
  • Be a problem solver and solution builder
  • Great closing skills

APPLY NOW






CLIENT MODERNIZATION ADVISOR

Hours:  Monday-Friday, 8:00am-5:00pm

Location:  Golden Valley, MN

Compensation:  Base Salary + Commissions

About This Opportunity:

Are you a technology-talented sales professional that prefers working with existing clients? As a Client Modernization Advisor, you will work with business executives and managers to keep them updated on the products and services POPP offers, discover opportunities to improve the effectiveness of their communication networks, and help them modernize and save money. The ideal candidate is business technology curious, enjoys problem solving and solution building, has a growth mindset, and is a self-starter with great time management and communication skills. If this sounds like you, we encourage you to apply today!

Main Responsibilities:

  • Discover opportunities to modernize client communication networks through annual reviews by sharing POPP’s value conducted via phone, web conference, and occasionally at client sites
  • Identify client needs through excellent questioning, problem-solving, and communication skills
  • Design and present solutions to the client demonstrating the value that POPP provides
  • Obtaining client contract renewals that create win-win relationships
  • Produce revenue through POPP’s products and services including: Hosted IP Phone Solutions, additional productivity-enhancing apps, and voice & internet connectivity services

Required Qualifications:

  • Understand business technologies and how they work
  • Knowing IT language & information systems language
  • Excellent communication skills, both verbal and written
  • Excellent time management skills
  • Be a problem solver and solution builder
  • Great at asking in depth questions, intentional listening, and understanding from the client’s perspective
  • Able to identify opportunities based on client needs and match products/services that solve client problems

APPLY NOW





HELPLINE TECHNICIAN

Hours: Monday-Friday, shifts vary depending upon coverage needs between 7am – 6pm
(Plus opportunity for on-call rotation and occasional overtime)

Location:  Golden Valley, MN

Compensation: Non-Exempt – Hourly

About this Opportunity:

Are you a technology-talented professional with amazing people skills who loves problem solving? As a POPP Helpline Technician, you’ll be on the front lines working with small- and medium-sized businesses in our community through listening and clarifying their hardware, software, and network issues. You’ll guide clients to determine the next best steps to get them back to doing what they do best – running their businesses. If you make complex business technology topics easy to understand, and you love developing and sharing your knowledge, this is the job for you!

Main Responsibilities:

  • Answer client phone calls and emails quickly and appropriately
  • Interact professionally with clients to make changes and isolate trouble issues
  • Determine priorities based on issue severity through excellent problem-solving and communication skills
  • Troubleshoot Cloud IP Phone Systems, VoIP, and Internet hardware, software, networks, and applications to identify and solve problems, quote charges as needed, and avoid future escalations
  • Log client issue information accurately and timely in databases to set team members and clients up for success
  • Proudly represent POPP by providing fantastic follow up

Required Qualifications:

  • Certification or technical degree preferred. In lieu of degree/certification, relevant work experience.
  • Understanding of business technologies and how they work, including MS Office applications and Outlook
  • Superior customer service and communication skills, both verbal and written
  • Problem solver, troubleshooter, and solution executor
  • Excellent time management skills, with a sense of urgency and ability to prioritize
  • Comfortable in a fast-paced, call center environment

APPLY NOW






INTERNET & VOICE INSTALLATION COORDINATOR

Hours: Monday-Friday, 7am-4pm or 8am-5pm, based upon business need

Location:  Golden Valley, MN

Compensation: Non-Exempt – Hourly

About this Opportunity:

Are you someone who loves following established processes and checklists, making accurate entries in databases and coordinating the details of client orders? As an Internet & Voice Installation Coordinator, you’ll be on the front lines working with business owners and operators to coordinate installations and changes to their communications networks. In this entry-level position, you’ll guide clients through the implementation process from order inception to billing. If you are a technology-talented professional, fast and accurate in database entry, and possess amazing people skills, this is the job for you!

Main Responsibilities:

  • Coordinate add, move, and change orders with clients and vendors via phone and email while helping the company meet quality and revenue goals
  • Prioritize, plan, and execute daily tasks to achieve accurate order completion within timeframes
  • Guide clients by involving appropriate resources when changes, questions, and problems arise
  • Learn and increase knowledge of Cloud IP Phone Systems, VoIP, and Internet hardware, software, networks, and applications to better serve clients
  • Log client information accurately and timely in databases to set team members and clients up for success

Required Qualifications:

  • College degree. In lieu of degree, relevant work experience.
  • Understanding of business technologies and how they work, including MS Office applications and Outlook
  • Superior customer service and communication skills, both verbal and written
  • Consistently follow checklists and established procedures
  • Excellent time management skills, with a sense of urgency and ability to prioritize
  • Comfortable in call center environment

APPLY NOW






BUSINESS SOLUTIONS MARKET RESEARCHER

Hours: Monday-Friday, 8am-5pm

Location:  Golden Valley, MN

Compensation: Non-Exempt; $17-22/hr. + bonuses

About this Opportunity:

Are you someone who enjoys talking to business decision makers on the phone? Do you enjoy asking questions to discover interest, share knowledge and gather information? As a POPP Market Researcher, you will make outbound calls to Twin Cities businesses to gather information that can be used by a POPP Sales Representative to earn a sale. The ideal candidate is someone who is business technology curious, has a growth mindset, and is a self-starter with good time management and communication skills.

Main Responsibilities:

  • 150+ outbound calls per day to identify businesses that would benefit from POPP’s offerings
  • Promote POPP’s Brand/Why the POPP Team
  • Average 4 qualified leads a day through outbound phone prospecting using scripts and marketing material
  • Create positive first impressions and interest in POPP by presenting information to CEO’s, executives, and other key decision makers
  • Enter business information into the POPP database ensuring the information is Current, Accurate, Relevant and Efficient

Education and Experience:

  • High school diploma
  • Prior sales, call center, or customer service experience preferred
  • Type 40+ words per minute required (50+ wpm preferred)

Physical Requirements:

  • Constant use of telephone with headset
  • Constant use of computer including keyboard and mouse
  • Ability to sit for extended periods of time

APPLY NOW






POPP Communications is an Equal Opportunity Employer. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

WHAT OUR EMPLOYEES SAY

  • "Working at POPP is rewarding because we work with so many great teammates and clients.  There's a real sense of satisfaction knowing that we have such a large impact on the success of so many small businesses in our community."

    Erin Ellis
    Erin Ellis Installation Coordinator + Trainer

Our Culture

POPP is a positive, professional environment where caring, honest, tech-savvy individuals come together to help each other do their best work and have fun doing it. A strong collective sense for making a difference in the community exists here, and we passionately bring that spirit into our work of serving our clients.

A commitment to serving people is embedded in the POPP DNA. We look for people that share our desire to serve the greater good, who will be true to our clients by providing honest guidance and respectful support. We love discovering and solving problems with a sense of urgency and figuring out how to improve. Serving the greater good is how we authentically live our values and attempt to positively impact each person that touches our lives – professionally and personally.

Our Values

At POPP, we live each day with a set of core values that help us contribute to our clients’ confidence and success.  We demonstrate integrity that builds trust; show that we care by engaging in the well-being of our teammates, clients, and community; we are aware and curious – always looking for ways to increase our knowledge and problem solving abilities; we show respect in our mindsets, actions, and listening skills; we believe in excellence by demonstrating our passion to learn and teach, create win/win outcomes, and exceeding expectations.

POPP People are givers. We know that through our mindsets, offerings, and sharing our knowledge, we positively impact our clients and the greater good.

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Our Benefits

Our comprehensive benefits package is the icing on the cake. From an employer-matched 401k plan, to generous Paid Time Off and Volunteer Time Off plans, to employee discounts on services, we offer a variety of benefits to contribute to your personal and professional success.

  • Paid Holidays
  • Paid Time Off (PTO)
  • Company Events
  • Employee Discounts
  • Employer Matched 401(k) Plan
  • 529 College Savings Plan
  • Tuition Reimbursement
  • Military Leave
  • Length of Service Award
  • Flexible Savings Accounts
  • Medical/Dental/Vision Plans
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Short/Long Term Disability
  • Family & Medical Leave
  • Maternity/Paternity/Adoption Leave
  • Bereavement Leave
  • Access to a Financial Advisor
Contact Us

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