Join Our Team!

POPP Communications was created with a goal to bring big business tools and technologies to small businesses, so that they may not only compete, but succeed and thrive. It’s no secret that our people are our biggest competitive advantage in fulfilling that purpose. This is a unique place where great people can build a solid career – in fact, our average employee tenure is nearly 10 years!

One more thing – don’t let a lack of industry experience discourage you from applying – if you can prove to us that you’ve got the right stuff, we’ll train you on the rest.

CURRENT OPENINGS

INSTALLATION COORDINATOR

Hours:  Monday-Friday, 7am-4pm or 8am-5pm, based upon business need

Location:  Golden Valley, MN

Compensation: Hourly

Responsibilities:

  • Database entry with a high degree of accuracy
  • Process orders by following product-specific checklists to complete the installation, change or disconnect of Voice, Internet, and IP Phone System orders within established timeframes
  • Coordinate and schedule orders with clients and vendors via phone, email, and meetings at client site
  • Work with POPP suppliers and other service providers via phone, email and online portals
  • Manage daily task flow to prioritize, plan work day and ensure accurate order completion within timeframes
  • Professionally conduct on-site or remote end user training classes using client-friendly language

Training:

  • No previous telecommunications experience required, POPP will provide training
  • Job shadowing, online vendor tutorials, and resources for self-guided learning provided
  • Employee must be a fit for independent training with a desire to learn and self-develop

Education and Experience:

  • Experience with Microsoft Windows and Office
  • College degree. In lieu of degree, relevant work experience
  • Interest in technology and customer service
  • 2+ years project management or training experience preferred

Knowledge, Skills and Abilities:

  • Accurate data entry and relevant computer skills
  • Strong prioritization and organizational skills; self-motivated to complete tasks on time
  • Able to multitask and quickly change between different tasks
  • Effective verbal and written communications skills; simplifying complex information into client-friendly language
  • Strong professional communication skills with clients, suppliers, and vendors via phone, headset and email.
  • Able to work within established routines and procedures
  • Ability to travel within the Twin Cities Metro area, and comfortable with meeting clients face to face
  • Strong public speaking skills

Benefits:

  • PTO (Paid Time Off)
  • VTO (Paid Volunteer Time Off)
  • Paid Holidays
  • Medical/Dental/Vision
  • 401(k) with Employer match
  • Flexible Summer Hours
  • Casual Dress Environment
  • Life Insurance /STD/LTD
  • Tuition Reimbursement
  • Management Trainee Program
  • Employee Discounts (Phone & Internet)
  • Half-day Shopping day
  • Complimentary Soda
  • Company Events and More!

Physical Requirements:

  • Valid Driver’s License, reliable transportation, independent mobility, and insurance for travel within Twin Cities Metro area
  • Use of telephone with headset and use of laptop, including keyboard and mouse
  • Ability to sit or stand throughout work day

Environment:

  • General office environment – cubicle area
  • Multiple computer monitors
  • Fast-paced
  • Generally quiet work area; can be noisy on occasion
  • Local travel within the Twin Cities metro.

APPLY NOW






BUSINESS SOLUTION SALES

Hours:  Monday-Friday, 8:30 am – 5:00 pm

Location:  Golden Valley, MN

Compensation:  Base Salary + Commission + Team Commission and other incentives

About this Opportunity:

We work to contribute to the success of our community.  As a POPP sales team member, we bring enthusiasm to work and we focus our mindsets and spend our time to learn and teach, create WIN/WIN’s for us and our clients and have fun being Professional Optimistic Productive Partners.

Responsibilities:

  • Exceed Sales Goals
  • Follow POPP’s Sales & Marketing process
  • Utilize relationship building skills to gain information, uncover needs and set appointments with qualified prospective clients
  • Design tailored Network configurations (Cloud IP Phone Systems, Internet, and Voice Solutions)
  • Present custom solutions that deliver value to business owners, Presidents, C-Level Executives, and IT Professionals off-site at prospective businesses location

Training:

  • Dedicated training plan including; shadowing, hands-on, and independent self-study

Education and Experience:

  • College degree.  In lieu of degree, relevant work experience
  • Interest in sales, technology, and customer service

Knowledge, Skills and Abilities:

  • Able to work independently but within a team environment
  • Interest in working a preset monthly quota
  • Comfortable making 50-100 calls a day to businesses over the telephone
  • Effective verbal and written communication skills; simplifying complex information into client-friendly language
  • Our team attributes (how we act/think) are; Consistent, Organized, Caring, Competent and Trustworthy
  • Our team style (how we look/sound) is; Professional, Optimistic, Productive, Partners, Tech-Savvy and Thankful

Benefits:

  • Competitive Base Salary + Commissions + Bonuses and other incentives
  • No Cap on Individual Commissions
  • Base Pay Increase Incentives
  • Individual Sales Territories
  • Yearly Residuals
  • Management Trainee Program
  • Opportunity for monthly Team Commissions
  • President’s Club Trip
  • Cell Phone, Business Suit, Mileage Reimbursement
  • Quota Achiever Lunches
  • Medical/Dental/Vision
  • PTO (Paid Time Off)
  • VTO (Volunteer Time Off)
  • Paid Holidays
  • 401(k) with Employer Match
  • Life Insurance /STD/LTD
  • Flexible Spending Accounts
  • Tuition Reimbursement

APPLY NOW






LEAD GENERATION SPECIALIST

Hours: Monday-Friday, 8:00am-5:00pm

Location: Golden Valley, MN

Compensation: Non-Exempt – Hourly

About This Opportunity:

Looking for a self-motivated individual to call Twin Cities businesses to generate leads for our Sales Team.  The ideal candidate will be able to match up the business’s needs with POPP’s product and services to create a WIN/WIN opportunity and give POPP Communications the best chance of earning the sale.

Responsibilities:

  • Prospecting new and existing clients to generate lead opportunities
  • 100-150 outbound cold calls per day
  • Promote POPP’s Brand/Why the POPP Team
  • Average 4 qualified leads a day
  • Generate qualified leads for POPP’s sales team through outbound phone prospecting using scripts and marketing material
  • Create positive first impressions and interest in POPP by presenting information to CEO’s, Executives and other key decision makers
  • Enter prospects information into databases to ensure the information is Current, Accurate, Relevant and Efficient (CARE)
  • Work on vertical marketing campaigns as directed to generate leads for additional POPP products and services
  • Locate businesses that are growing, expanding, relocating or have multi-locations.

Education and Experience:

  • College Degree. In lieu of degree, relevant work experience
  • Prior sales, retail sales, call center or customer service experience preferred
  • Type 40+ words per minute required (50+ wpm preferred)

Knowledge, Skills and Abilities:

  • Strong interest in business development and technology with a desire to learn and self-develop
  • Strong prioritization and organizational skills, with great attention to detail
  • Interest in working a preset monthly quota
  • Ability to influence others by achieving invited call backs and lead generation
  • Effective verbal and written communication skills; simplifying complex information into client-friendly language
  • Comfortable making 100+ cold calls a day to businesses over the telephone
  • Strong working knowledge with computer navigation i.e. Internet & Microsoft Office Applications
  • Customer service experience via phone or face-to-face

Benefits:

  • Bonuses
  • Medical/Dental/Vision
  • PTO (Paid Time Off)
  • VTO (Volunteer Time Off)
  • Paid Holidays
  • 401(k) with Employer Match
  • Life Insurance /STD/LTD
  • Flexible Spending Accounts
  • Management Trainee Program
  • Tuition Reimbursement
  • No weekends, evenings or holidays!

Physical Requirements:

  • Constant use of telephone with headset
  • Constant use of computer including keyboard and mouse
  • Ability to sit for extended periods of time
  • Ability to lift and carry 10-20 pounds

APPLY NOW






HELP LINE TECHNICIAN

Hours: Monday-Friday, 9:00am-6:00pm (On-call rotation and occasional overtime)

Location: Golden Valley, MN

Compensation: Non-exempt – Hourly

Responsibilities:

  • Answer phone calls, talk to clients, and respond to client emails
  • Create trouble tickets and resolve client issues within timeframes to delight clients
  • Create current, accurate, relevant, efficient (CARE) service orders, notes, and comments in databases
  • Process client adds, moves, and changes (AMCs) that are CARE and within timeframes
  • Assist clients with the following:
    • Troubleshoot internet, VoIP/Voice, POPP services and customer premise equipment
    • Troubleshoot phone and voice mail systems, communication applications, and Local Area Networks (LAN)
    • Set up internet services, including the configuration of modems, firewalls, email, domain and web services
    • Utilization and enhancement of existing services
  • Follow process, steps, and procedures and make recommendations to keep them CARE and simple
  • Continuous learning environment

Training:

  • Self-guided training plan, including shadowing, hands-on, and independent self-study

Education and Experience:

  • Certification or technical degree preferred. In lieu of degree/certification, relevant work experience.
  • Proven record of offering consistently superior levels of customer service
  • Preferred Experience:
    • Hosted IP and On-Site phone system troubleshooting experience preferred
    • Internet and data networking services
    • Microsoft Windows and Office
    • Web, domain, and e-mail servers
    • Firewalls
    • Telecommunications (VoIP/Voice, T-1’s, Voicemail)

Knowledge, Skills and Abilities:

  • Excellent communication skills, both oral and written
  • Strong organizational and multi-tasking skills
  • Type 40+ words per minute

Environment:

  • Individual desks, co-located in department
  • Can be noisy due to others on the phone

Physical Requirements:

  • Use of telephone with headset and use of computer including keyboard & mouse
  • Ability to sit or stand throughout work day

APPLY NOW






POPP Communications is an Equal Opportunity Employer. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

WHAT OUR EMPLOYEES SAY

  • "Working at POPP is rewarding because we work with so many great teammates and clients.  There's a real sense of satisfaction knowing that we have such a large impact on the success of so many small businesses in our community."

    Erin Ellis
    Erin Ellis Installation Coordinator + Trainer

Our Culture

POPP is a family-oriented, business casual environment where caring, honest, tech-savvy individuals come together to help each other do their best work and have fun doing it. A strong collective sense for making a difference in the community exists here, and we passionately bring that spirit into our work of serving our clients.

A commitment to serving people is embedded in the POPP DNA. We look for people that share our desire to serve the greater good, who will be true to our clients by providing honest guidance and respectful support. Putting people before profit is how we authentically live our values and attempt to positively impact each person that touches our lives – professionally and personally.

Our Values

At POPP, we live each day with a set of core values that inform our every move.  We foster relationships that are open and honest, we learn and teach for awareness and confidence, we employ common sense in questions and decisions, we use precision written and verbal communication, and we value teamwork that is focused on Win/Win results. 

We think at the right P.A.C.E (Predict, Action, Cause, Effect), in order to perform our work with C.A.R.E (Current, Accurate, Relevant, Efficient).

beneifts-icons-1000px-2

Our Benefits

Our comprehensive benefits package is the icing on the cake. From an employer-matched 401k plan, to generous Paid Time Off and Volunteer Time Off plans, to employee discounts on services, you’ll find our benefits to be a strong foundation on which to build your personal and professional success.

  • Paid Holidays
  • Paid Time Off (PTO)
  • Company Events
  • Employee Discounts
  • Employer Matched 401(k) Plan
  • 529 College Savings Plan
  • Tuition Reimbursement
  • Length of Service Award
  • Flexible Savings Accounts
  • Medical/Dental insurance
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Short Term Disability
  • Family & Medical Leave
  • Maternity/Paternity/Adoption Leave
  • Bereavement Leave
Contact Us

Send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt