Porting Policy

POPP ports telephone numbers in accordance with applicable Regulatory Rules and Industry Guidelines as established by the FCC (www.fcc.gov). POPP will honor a port out request from any authorized carrier (wireline or wireless) who indicates that they have a Letter of Authorization from the end user customer. As a wireline carrier, POPP will port in numbers that are associated with rate centers in which POPP provides local exchange service.

Normal Port Out Procedures

• An FOC or Reject will be sent back to the requesting carrier within one business day of receipt of a LSR.
• An LOA is not a required attachment to an LSR. It is necessary to have the AGAUTH field on the LSR populated with the LOA name.
• Changes and cancellations should be done at least 24 hours prior to the cut over date. Large changes or additions can change the due date.
• If the new provider is not able to port the requested TN(s) on the confirmed due date, a supplementary order must be sent to change the due date.
• POPP will reject an LSR when the LSR does not provide sufficient information to process our disconnect service order. The following are some of the reasons for a rejected order:
  • The end user name does not match that on file.
  • The service address does not match that on file.
  • Phone Numbers do not match.
  • The Authorized person on the LSR does not match the authorized person in the POPP records.
• Please allow 24 hours for POPP to process your LSR. If it has been more than 24 hours since your LSR was submitted, please send an e-mail to lsr@popp.com to request a status update. If it has been more than 48 hours since your LSR was submitted, please call 763-797-7900, and ask to be transferred to “Provisioning” for a status update.

Simple Port Request (SPR) Procedures

POPP adheres to the Simple Porting rules as defined in the FCC’s order 09-41 effective 2/2/2011. The FCC defines SPRs as follows:

• Do not involve unbundled network elements
• Involve an account only for a single line
• Do not include complex switch translations (e.g., Centrex, ISDN, AIN services, remote call forwarding, or multiple services on the loop)
• Do not include a reseller

Orders 09-41 and 10-85 established that a maximum of 14 fields that may be required under § 52.36 part (b) – POPP will require the following fields:

• Ported Telephone Number
• Account Number
• Zip Code
• Company Code
• New Network Service Provider
• Desired Due Date
• Purchase Order Number
• Version
• Number Portability Direction Indicator
• Customer Carrier Name Abbreviation
• Requisition Type and Status
• Activity
• Telephone Number of Initiator
• Agency Authority Status

The customer’s service for the requested numbers will be disconnected once the activation has been confirmed in NPAC.