- Information Collected:
Personally identifiable information: This is information that POPP collects that identifies or could potentially identify you including your: name, address, telephone number(s), email addresses, payment information, correspondence with POPP, demographic information (e.g., number of employees or number of phones). POPP also keeps a record of billing and payment history, service and repair, helpline interaction, products and services, and installation information. Aggregated data that does not identify you or your company and non-personal information (e.g., URLs, cookies, IP addresses, connection, and device data) are not considered personally identifiable information.
POPP may require you to provide personally identifiable information (e.g., your name, phone number, address, email address, password, or billing and payment information) for security purposes, to validate that you are an authorized contact for your account.
POPP maintains records containing account information such as: billing, payment, and deposit history, product and service details, customer correspondence, maintenance and repair records, and complaint history. POPP also keeps data regarding customer feedback and system use.
POPP also keeps a record of service-related information as follows:
- Phone Service: POPP maintains a record of the following information related to phone service: type, quantity, configuration, location, usage data, and call history. This information is used on your POPP invoice. When this information is presented along with your name, address, or phone number, it is considered customer proprietary network information (aka “CPNI”) and the CPNI guidelines below apply. However, your name, address, and telephone number alone are not considered CPNI.
- Internet Service: POPP may gather information generated using POPP’s internet service when used to send and receive e-mail or visit websites.
POPP also maintains a record of device identification information (e.g., IP addresses), connection information (e.g., performance, bandwidth, connection usage), to provide service and maintain our network. POPP monitors traffic for the purpose of network management and security.
For more information, please refer to POPP’s Acceptable Use Policy on www.popp.com.
- How Customer Information is Used:
POPP may also use personally identifiable information to upgrade our services, equipment, and software, to monitor and improve our services, and to identify unauthorized use of the services. We may also use personally identifiable information to communicate offers for products and services that we recommend (you may opt out of these offers).
- Customer Information Disclosed to Third Parties:
POPP considers your personally identifiable information to be confidential. POPP will only disclose subscriber’s personal information to third parties (e.g., installation and repair subcontractors, companies providing services that POPP resells or licenses to you, billing or collection services, software vendors, and other related legal entities) as necessary in order deliver services in the usual course of business based on business need. POPP may provide non-identifiable aggregated information to third parties, when necessary, as permitted by law.
POPP may work with other companies to develop, provide, or market new services to you and your personally identifiable information may be shared with these companies for the purpose for which they have been engaged only. We require all parties to assure at least the level of confidentiality we maintain. To limit the use of your personally identifiable information for marketing purposes, please contact POPP at 763-797-7900.
Exceptions: We reserve the right to disclose your information based on a good faith effort to:
- Comply with the law.
- Protect POPP’s rights or property or those the rights and property of others.
- Respond to fraud, abuse, or other unauthorized activity.
- Enforce our Terms of Service (found on mma.popp.com) and Acceptable Use Policy (found on www.popp.com). You may request a copy of these policies by calling 763-797-7900.
- Transfer your information as a part of a sale or transfer of ownership to another company.
Customer Directory Listing Preferences: POPP cannot correct errors in customer names, addresses, or telephone numbers appearing in, or omitted from, directory lists until the next available publication of those directory lists. POPP has no control over information that appears in the directory lists or directory assistance services of directory publishers or directory assistance providers which are not owned by us.
Customer Proprietary Network Information (CPNI): In the course of serving you, POPP may collect information available to us solely by virtue of our relationship with you, such as telecommunications services you purchase, including the type, destination, technical configuration, location, and amount of use of such services. This information and related billing information is known as Customer Proprietary Network Information (CPNI). POPP has a long-standing policy of guarding personal customer information, and the Federal Communications Commission and other regulators require POPP to protect your CPNI. POPP discloses CPNI only in very limited circumstances as described in POPP’s CPNI Policy found at www.popp.com. We only will use, disclose, or permit access to CPNI in compliance with applicable law and as explained in this policy.
- Disclosure of Customer Information Required by Law:
POPP may disclose your personally identifiable information to government agencies or other entities based on legal requests from law enforcement or other entities (e.g., when we are served with a subpoena). POPP provides the information as required by law, only to the extent that we are required to do so in the “Exceptions” detailed above. Depending on the circumstances, POPP may not be required to (and may be prohibited from) notifying you that your personally identifiable information has been disclosed to government or civil litigants. POPP does not assume responsibility to notify you when legal requests for your personal identifiable information are received.
For POPP Internet or Phone Service Subscribers: Internet or Phone services subscriber’s personally identifiable information and CPNI may be disclosed to representatives of government or in response to a court order without your consent and without any notice to you.
- POPP’s Use and Disclosure of Customer Information:
POPP may send email messages notifying you of updated terms, features, available upgrades, and to alert you about system outages. If you have not opted out of marketing communications, you agree to our contacting you via email with marketing messages about our services.
You may contact POPP at any time at 763-797-7900 to opt out of marketing communications.
- Customer Information Access and Retention:
POPP retains personally identifiable information for as long as it is necessary for business purposes. This information is housed in applications which require password authentication in order for POPP employees to access, and further permissions safeguards are in place to limit access to sensitive information to only employees whose job function requires access. Information is retained as long as you are a customer and sometimes longer to comply with tax, accounting, and other legal requirements. Once this information is no longer needed, it is our policy to destroy it at periodic intervals.
- Customer’s Right to Inspect and Update Customer Information:
You may request details of personally identifiable information that POPP has on file for you (typically billing and account information) under the Data Protection Act 1998. If you would like a copy of the information POPP has on file, please contact us at 763-797-7900. If you believe that any information is incorrect or incomplete, please call us at 763-797-7900 as soon as possible. We will promptly correct any information found to be incorrect.
- Additional Information:
POPP Communications Inc.
620 Mendelssohn Ave. N. Golden Valley, MN 55427
763-797-7900 | www.popp.com
Customer Verification: If you call us to discuss your POPP account, you will be asked to provide personally identifiable information which may consist of the following: POPP account number, street address, telephone number, account password or PIN number.
Internet Access Security Recommendation: POPP encourages our customers to implement and maintain security measures such as password protected WiFi devices, firewalls, and antivirus protection to keep your information private when accessing the Internet. Despite our best efforts, POPP cannot guarantee the security of our network, nor can we guarantee that information you supply will not be intercepted while being transmitted to POPP over the Internet.
Review POPP Terms and Policies: Other terms and conditions that affect our service offerings include our Terms of Service and our Acceptable Use Policy, both available at www.popp.com/terms. Please review these policies regularly to ensure that you have the most up to date terms and policy information.