Skip to content
Home
Incoming Call Response

Customize Design Your Incoming Call Response

Our AIM – Shoppers and customers enjoy a world-class experience when calling your business.

Your business telephone number and phone system is your front door to the world.

When a customer or person shopping for the products and services you offer dials your company telephone number, they are experiencing and judging your business communication process and practices. That experience has a direct and immediate effect on your business reputation because of how they feel about how they have been treated compared to your competition. We have the POPP Hosted PBX software and design talent to make your incoming call routing world class.

What’s your grand vision of Telephone Numbers – Answer – Transfer – Connect – Respond?

We want to learn it – because we have the tools to do it.

Incoming Customer Call Response

We work with you to determine your preferred incoming call configurations and settings. 
We have the process and tools to do the configuration your way.
We do the work to accomplish our purpose and promise of Quality, Value, Convenient, and Professional.

The process and design considerations to quickly answer and connect for a live conversation:

Incoming Call Rings

  • Your company telephone number
  • Or your employee DID Direct Inward Dial telephone number

The Answer

  • A live person
  • Auto Attendant

The Transfer

  • To an available person with the knowledge and skills to help the caller

The Connection

Phone Options

Yealink T54 plus MaX UC on Laptop and iPhone Horizontal 300ppi

for employees to answer from anywhere

The Call Reminder

  • The phones have call records, history, and voicemail to help follow up

The software to accomplish your vision of the way you want your telephone numbers answered and routed to employees:

Main Number Incoming Call Manager and Voicemail Box

Auto Attendant

  • Easy
  • Premium

Call routing to hunt groups and voicemail

Multi Line Hunt for

available person

(Sales, service, etc.)

Call Center Hunt

for available 

Supervisor or Agent

  • Music on Hold
  • Messaging on Hold

Cloud-based software enables employees at multiple locations to share incoming call reception responsibilities:
Employees at Main Office – At Branch Office – At Home – While Mobile

If you choose, you can use the online administration dashboard to view and change the incoming call response software configuration.

hands-typing-on-laptop-with-popp-user-portal-on-screen
Three business people in the workplace. Two women and man sitting in the office working together.

Reminder: When your incoming call response practices change, you have lifetime free labor to do change consulting and administration.