What We Offer

We provide end-to-end business communications equipment, software and network.

Most importantly, we provide the expertise necessary to make it all work for you.

Our Metaswitch Cloud Hosted Platform

Cloud-Hosted Business Phone System Overview
  • We own and operate a Metaswitch® (recently acquired by Microsoft®) cloud-hosted business communication platform
  • Full-featured business phone system delivers evergreen, evolving technology
  • Affordable access to enterprise-level applications to complement productivity
  • Unified Communications apps enable teleworking outside of the office
  • No voice lines needed – save money by using your existing business internet connection, or we can provide a new connection
  • Pay per user, with several user types to choose from
  • Scale users up or down, and add or remove features as your business changes
  • Low/no cost to get started, and no surprise costs for software updates, hardware upgrades, etc.

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Product Info:

Metaswitch Website

User Subscription Types
  • Enhanced User: Appropriate for an individual office worker
  • Basic User: Appropriate for common areas (break room, lobby, conference room, warehouse, etc.)
  • Virtual User: Appropriate for remote team members using softphone apps on their smartphone and/or computer
  • All user types include PBX features such as: Hold, Transfer, Call Forward, Conference, Directory, Extension Dialing, Call History, Caller ID, and more.
  • Add users, remove users (Min. 3 users), and change a user’s subscription type anytime as your business changes

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--- Enhanced User

Enhanced User subscription is appropriate for an office worker and includes:

  • Direct Inward Dial phone number
  • Local Calling
  • Domestic Long Distance – 1000 min./user/mo., pooled for use by any user
  • Teleconferencing – 100 min./user/mo., pooled for use by any user
  • Extension-to-extension calling
  • Poly® (formerly Polycom) IP desk phone
  • Smartphone and computer softphone apps for teleworking
  • Voicemail, with Voicemail to E-mail notification
  • Fax To E-mail service
  • Web Portal access for managing user settings
  • Option to use an analog phone/device (e.g. cordless phone, etc.)
  • Option to add several productivity-enhancing applications such as Call Recording, CRM Integration, and more.
--- Basic User

Basic User subscription is appropriate for common areas (break rooms, lobbies, conference rooms, warehouse, etc.) and includes:

  • Direct Inward Dial phone number
  • Local Calling
  • Domestic Long Distance – 1000 min./user/mo., pooled for use by any user
  • Teleconferencing – 100 min./user/mo., pooled for use by any user
  • Extension-to-extension calling
  • Poly® (formerly Polycom) IP desk phone
  • Option to use an analog phone/device (e.g. cordless phone, etc.)
--- Virtual User

Virtual User subscription is appropriate for a remote team member, or anyone who does not require a desk phone, and includes:

  • Direct Inward Dial phone number
  • Local Calling
  • Domestic Long Distance – 1000 min./user/mo., pooled for use by any user
  • Teleconferencing – 100 min./user/mo., pooled for use by any user
  • Extension-to-extension calling
  • Smartphone and computer softphone apps for teleworking
  • Voicemail, with Voicemail To E-mail notification
  • Fax To E-mail service
  • Web Portal access for managing user settings
  • Option to add several productivity-enhancing applications such as Call Recording, CRM Integration, and more.
Unified Communications
  • Unified Communications (UC) unifies your business communications experience between your smartphone, computer, and optional desk phone
  • Our MaX UC app on your Apple or Android smartphone and/or your Windows or Apple computer enables teleworking, so that your team can be productive even when they can’t come to the office
  • Use our MaX UC app to make and take calls from your business number, check voicemail, send and receive chat/IM/text messages, and optionally host video conferences
  • FREE – our MaX UC apps are included for Virtual Users, and enabled by request for Enhanced Users

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--- Smartphone Softphone UC App
  • Use our MaX UC Unified Communications app on your smartphone to keep your business calls separate from your personal calls
  • Make outbound business calls from the app, so those you call see your recognizable business phone number, not your personal cellular number
  • See whether remote team members are available, away, on a call, or in a meeting
  • Send and receive chat/Instant Messages with your teams
  • SMS/Text Messaging to/from your business number keeps your personal cellular number private
  • Manage voice mail messages in the app
  • Video conferencing included (1 Meeting host per system, additional available for purchase)
  • FREE – MaX UC is included for Virtual Users, and enabled by request for Enhanced Users

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--- Computer Softphone UC App
  • Use our MaX UC Unified Communications app on your Microsoft Windows™ or Apple® computer to make and take business calls, using your business phone number
  • See whether remote team members are available, away, on a call, or in a meeting
  • Send and receive chat/Instant Messages with your team
  • Send SMS/Text Messaging to/from your business number keeps your personal cellular number private
  • Manage voice mail messages in the app
  • In-app video conferencing included (1 Meeting host per system, additional available for purchase)
  • FREE – MaX UC app is included for Virtual Users, and enabled by request for Enhanced Users

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--- Video Conferencing Powered by Zoom
  • FREE – video conference hosting, powered by Zoom®, for one MaX UC user on your team of your choosing
  • Additional MaX Meeting video conference hosting available for purchase
  • Options to host up to 10 or up to 100 participants
  • Host video conferences via our MaX UC app on your iOS or Android mobile device, or your Windows or Apple computer

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Desk Phones for Office or Home
  • Enterprise-grade IP desk phones from industry leader, Poly® (formerly Polycom)
  • Choose from a wide range of phone models, from simple 2 line key phones to 16 line touchscreen executive phones
  • Assign any phone model to any Enhanced or Basic user
  • Option to lease or purchase phones. When leasing, contact POPP anytime to change a user’s phone model.

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Voice Operator Panel for Operators & Receptionists
  • Improve efficiency and productivity of phone operators and receptionists who handle a high volume of calls
  • Voice Operator Panel (VOP) users speak to callers via computer softphone and headset, or via an optional IP desk phone
  • Answer, hold, and resume calls with mouse clicks or keyboard shortcuts
  • Drag-and-drop call transferring
  • Directory with extension status (idle, busy, do not disturb)

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Web Portal for Enhanced Users
  • Enable your authorized users to customize their own user settings
  • Forward Direct Inward Dial phone number calls
  • Configure programmable buttons on an optional IP desk phone
  • Manage voice mail messages and greetings
  • Manage contacts
  • Log in/out of applicable hunt groups
  • FREE – web portal access is included with all user types: Enhanced, Virtual, and Basic (by request)

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Headsets for Hands-free Efficiency
  • Improve comfort and increase productivity of users who spend time on the phone with enterprise-grade business headsets from industry leader, Poly® (formerly Plantronics)
  • Choose from several available models, including wired and wireless; over-the-ear and over-the-head; one-ear and two-ear models
  • Noise-cancelling filters out background noise

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Cordless Phones for an Active Team
  • Enable mobile team members to remain in contact as they complete tasks throughout your building with enterprise-grade cordless IP phones from industry leader, Yealink®
  • Range extenders available to cover large areas
  • PBX features such as extension dialing, call hold, transfer, conference, and more

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Conference Room Phones
  • Improve the ability for all conference room attendees to hear and be heard with enterprise-grade IP conference phones from industry leader, Poly® (formerly Polycom)
  • Multiple models to choose from, depending on the size of the conference room
  • PBX features such as extension dialing, call hold, transfer, conference, and more.

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Door Phones for Secure Entrances
  • Improve the security of your team and facility with enterprise-grade IP door phones from industry leader, Algo®
  • Durable, stainless steel enclosure with simple-to-use call button is mounted near your locked entrance
  • Visitors press the call button, which rings a group of phones or triggers optional overhead ringer
  • Once answered, team member can speak with visitor and unlock door via phone button press

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Encrypted Voice for Added Security
  • Protect sensitive information, prevent eavesdropping, and comply with industry requirements
  • Encrypts VoIP data packets travelling between your users’ devices and the POPP Cloud PBX
  • Works with calls to/from POPP IP desk phones, conference room phones, cordless phones, as well as our Unified Communications apps for smartphones and computers
  • Adding Encrypted Voice to your Cloud PBX service protects every call on every connected device
  • NOTE: Like all voice service providers, POPP can only control and encrypt calls between POPP-supplied devices/apps and POPP’s switching facility. POPP is unable to encrypt the call between POPP’s switching facility to the far-end recipient.
Admin Portal for Quick Configuration Changes
  • Authorized administrators can make system changes via the web portal, anytime, anywhere
  • Quick password and PIN resets
  • Prepare for new users
  • View call traffic reports
  • Auto attendant configuration and recordings
  • FREE – No charge for Admin Portal access. Admins must have Enhanced or Virtual User subscription.

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Invoice and Inventory Reports
  • Invoice and Inventory Reports delivered via email to the contacts of your choosing
  • Easy-to-understand invoice breaks down each service – no hidden fees
  • Inventory reports list business telephone numbers, IP addresses and more for quick reference and fast resolution while troubleshooting
  • 911 address information listed per line to ensure accuracy for first responders to reach your business
  • FREE – Invoice & Inventory Reports are included!

Sales & Service Tools / Applications

Anywhere Phone Numbers to Measure Call Volume in Each of Your Markets
  • Provide a local phone number for your customers in other cities and states to use
  • Port telephone numbers from anywhere in the 48 contiguous United States into your POPP Cloud PBX service
  • Assign new Anywhere Numbers to your service as your target market grows
  • Perfect for remote offices and branches
  • Usage reports show how often your Anywhere Numbers are called
Call Traffic Reports to Identify Top Performers and Staff for Peak Periods
  • Measure productivity with emailed reports on daily inbound and outbound call totals for your team
  • Recognize, reward and retain top producers, and encourage competition among your team
  • Customize by company, department/group, or individual
  • Includes calls made by any device on the Cloud PBX – even Unified Communications apps on smartphones and computers
  • FREE – Call Traffic Reports are included!

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Main Number Call Manager & Auto Attendant for Efficient Call Routing
  • No more busy signals! Main Number Call Manager provides flexible call routing for your most critical phone number.
  • Create a weekly schedule of business hours to automatically change call routing based on day of week, time of day, or holidays
  • Auto Attendant can answer all main number calls immediately, or only when your team is busy on other calls
  • Choose Easy Auto Attendant for simpler needs, or Premium Attendant for more robust capabilities
  • No more traveling to the office to change your system’s ring mode! Your designated system administrators use the Admin Web Portal to update settings anytime, anywhere.
  • One Main Number Call Manager and one Easy Attendant included per location – option to purchase more as needed

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Call Recording to Improve Service, Settle Disputes, and Comply with Regulations
  • Improve customer experience, increase employee productivity, resolve disputes quickly, and comply with legal requirements with always-on Call Recording
  • Choose which users to record, and add/remove the feature anytime
  • Secure web portal to review and download recorded calls
  • Hold team members accountable for accuracy, consistency, efficiency and quality
  • Recognize, reward, and retain top performers
  • Quickly train new reps by having them listen to examples of great calls

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ACD / Incoming Call Center to Efficiently Handle High Call Volumes
  • Improve service reputation and team member satisfaction by handling your high volume of incoming calls with Incoming Call Center
  • Reports to measure customer consumption and agent capacity
  • Supervisor dashboard to view agent performance, create reports, coach and assist agents
  • Agent Dashboard to view number of calls waiting, average wait times, and more
  • Automatic Call Distribution (ACD) pairs well with optional Call Recording and CRM Integration applications to enhance customer experience and provide world class support

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CRM Integration and Express Dialing to Save Time and Improve Service
  • Save your team time, increase quality of work, and enhance customer service reputation by integrating your Cloud PBX with your CRM
  • Choose Express license to make outbound calls quickly and accurately with Hot Key Dialing and Click-To-Dial
  • Upgrade to CRM license to add screen-popping of inbound caller’s CRM record while the call is still ringing to provide fast, professional, and impressive service
  • Saving every rep a few seconds per call adds up to massive savings per month and year, often paying for itself and the Cloud PBX!

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Local Area Network (LAN)

LAN Office Network for Quality and Reliability
  • Ensure your business communications services work their best using LAN equipment configured and installed by POPP’s experts
  • LAN firewalls from Dell/SonicWALL® provide Quality of Service (QoS) for your voice calls, and a layer of security for your LAN
  • Managed, enterprise-level Power over Ethernet switches from Cisco® and Adtran® power your IP phones and keep other devices connected
  • WiFi Wireless Access Points (WAPs) from Linksys® provides convenience and mobility for employees and guests
  • Ethernet cabling can be installed by POPP’s technicians, whether one wall jack or an all-new structured cabling installation
  • Contact us for free consultation and pricing

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Internet Gateway Firewall Appliances for Security and Connecting Your Remote Team
  • LAN firewalls from Dell/SonicWALL® and configured and installed by POPP professionals provide Quality of Service (QoS) for your voice calls, and a layer of security for your LAN
  • Protect your business and customer information from hackers
  • Connect individuals and branch offices via VPN
  • Protect productivity by blocking websites and content not relevant to business tasks
  • GeoIP blocking to restrict internet access to/from countries where you do not have customers or suppliers located
  • Load Balancing and Automatic Failover allow businesses with two or more internet connections to balance voice and data traffic between them and remain productive even if one connection goes down
  • Contact us for free consultation and pricing

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VoIP Management Device for Voice Quality, Automatic Failover, and Remote Troubleshooting
  • Provide Quality of Service (QoS) for your Cloud PBX voice calls, and a layer of security for your LAN with a POPP VoIP Management Device (VMD)
  • VMD is a LAN firewall from Dell/SonicWALL®, configured and installed by POPP professionals
  • VMD creates Virtual LAN (VLAN) with Quality of Service (QoS) and enables POPP to remotely troubleshoot Cloud PBX devices on your LAN
  • Have two internet connections? Automatic Failover options instantly move voice and/or data traffic to a back-up connection if a primary connection goes down.
  • Several VMD implementation scenarios ensure compatibility with your LAN configuration
  • Option to forego VMD installation to instead use an existing, modern firewall configured with VMD settings (client IT resources required)
  • Contact us for free consultation and pricing

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WiFi / Wireless Access Points (WAPs) for Strong WiFi Throughout Your Facility
  • Provide the convenience of wireless internet for your team and guests with Wireless Access Points (WAPs) from industry-leader, Linksys®
  • Guest WiFi network prevents visitors from accessing sensitive data on your LAN
  • WAPs are configured, installed and tested by POPP’s professional LAN technicians
  • Contact us for free consultation and pricing

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Ethernet Switches for Power and Reliability
  • Connect LAN devices with enterprise-level, Gigabit-speed Ethernet switches from industry-leaders, Cisco® and Adtran®
  • Our Ethernet switch powers connected IP phones over the Ethernet cable, so there’s no need to purchase power supplies and plug in at each phone location
  • Virtual LAN (VLAN) keeps voice traffic isolated from data traffic, even when a workstation’s IP phone and computer use the same Ethernet cable
  • Ask us about battery back-up for Ethernet switches, internet router, and VoIP Management Device to keep IP phones operational in a power outage
  • Contact us for free consultation and pricing

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Voice and Data Traffic that is High-Quality, Secure, and Reliable
  • High-Quality: Enterprise-grade LAN equipment enables Quality of Service (QoS), which treats phone call data packets with priority as they travel over your LAN for the best possible voice quality.
  • Secure:  Internet Gateway Firewall Appliances from SonicWALL® help protect important business and customer information from hackers
  • Reliable: Built-in support for Automatic Failover of voice and/or data traffic when used with dual internet connections to limit downtime due to internet connection outages

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Paging Devices to Alert People in Your Building
  • Make announcements to people in your building using enterprise-grade paging devices from industry leader, Algo®
  • Option to use the device’s built-in paging speaker, or connect to existing paging amplifier and speakers
  • Add as many paging devices as necessary to create paging zones and cover your entire premises
  • Overhead ringing option signals incoming phone calls in loud environments, warehouses, etc.
  • Alert people to phone calls, visitors, or emergencies

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VLANs to Keep Your Voice Calls and Data Traffic Separate
  • POPP’s Internet Phone System is designed to be implemented over your existing LAN with no/minimal changes necessary, using a Virtual LAN (VLAN)
  • VLAN keeps voice traffic on a logically separate network – even when phones and computers use the same Ethernet cabling
  • Internet Phone System IP phones and other devices obtain LAN IP addresses on the VLAN from the POPP VoIP Management Device (VMD)
  • VLAN is enabled with Quality of Service (QoS) which identifies voice traffic and prioritizes it over non-voice data traffic on your network
  • Remote troubleshooting by POPP engineers is possible due to the VLAN

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Dual Connections with Automatic Failover to Protect Against Lost Productivity and Revenue
  • Guard against losses in productivity, revenue, and reputation with Automatic Failover between two or more internet connections
  • Our Cloud PBX service features built-in support for Automatic Failover, and is expertly setup by our technicians – all you need is a second internet connection
  • We help you select a second internet connection – ideally from a different provider – for the highest reliability
  • The low price of a second internet connection is easily justified when calculating the true cost of downtime – idle employees, lost sales, upset customers, etc.

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IP Addresses (Public / WAN)
  • POPP is an Internet Service Provider and can provide static public IP addresses on POPP internet connections
  • Choose from one assignable public IP, to a block of 5, 13, 29, or more, based on need

Voice Connections

Dynamic PRI/T1 for Legacy On-Premise Phone Systems
  • Our Dynamic PRI/T1 works with many legacy on-premise phone systems
  • Dynamic PRI/T1 supports up to 23 voice channels (PRI) or 24 voice channels (T1)
  • Voice channel allocation is “dynamic” – unused voice channels are used for internet bandwidth
  • We’re often able to supply our Dynamic PRI/T1 via VoIP, provisioned “over the top” of your existing internet connection. This saves you money, while providing the same performance you’d expect from a direct connection.
  • Service provided by POPP’s Metaswitch® by Microsoft® – contact us for pricing and details
CAS T-1 for Legacy On-Premise Phone Systems
  • Our CAS T-1 works with legacy on-premise phone systems
  • Supports up to 24 voice channels/calls per T-1
  • We’re often able to supply the CAS T-1 via VoIP, running “over the top” of your existing internet connection, in order to save you money while providing the same performance you’d expect from a direct connection
  • Service provided by POPP’s Metaswitch® by Microsoft® – contact us for pricing and details
Central Office Lines (COLs) / Analog Lines / Land Lines / POTS Lines
  • Our Central Office Lines (COLs) are also known as Analog Lines, Land Lines, or Plain Old Telephone Service (POTS) Lines.
  • COLs are a direct connection, powered by your neighborhood Central Office, so they continue to work during power failures. In contrast, analog lines provided via VoIP over an internet connection require battery backup at your location in order to continue working in a power outage.
  • COLs are ideal for fire alarms, security alarms, elevators, fax machines, modems, and any other analog devices.

Internet Connections & VoIP Services

Information to Help You Make a Confident Decision
  • We offer internet connections from POPP, Comcast®, and CenturyLink®
  • We’ll tell you what connections from what providers are available at your address
  • We’ll help you determine which of the available connections will be best for your needs
  • We’ll make sure you buy enough bandwidth to serve your needs, without wasting money on more than you can use
  • We’ll answer any questions you might have so that you can make an educated, confident decision
  • We can provision our VoIP Services “over the top” of your internet connection, saving you money
  • Contact us for a free consultation!

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POPP VoIP Services

We are proud to serve businesses in the Twin Cities as a provider of Voice over IP (VoIP). We own and operate an in-house telephone switching platform from Metaswitch®, now owned by Microsoft®. We can supply your on-premise phone system with the voice solution it requires via VoIP over a suitable internet connection.

We offer VoIP services to fit your business needs, including:

  • SIP Trunks
  • PRI
  • T1
  • VoIP Lines

See more on these services below, or contact us for more information.

--- SIP Trunks
  • Session Initiation Protocol (SIP) Trunks are a versatile voice service required by many of today’s on-premise phone systems
  • We provision our SIP Trunks “over the top” of an existing internet connection, or we can assist you in selecting a new connection
  • We configure and install an enterprise-grade Adtran® router at your office for your phone system to connect to
  • Our experienced team of engineers and technicians are available for assistance and troubleshooting
--- VoIP Lines
  • Voice over IP (VoIP) Lines are designed to provide an analog line signal to your analog devices, while using VoIP for transmission
  • We provision our VoIP Lines “over the top” of your existing internet connection, or we can assist you in selecting a new internet connection
  • VoIP Lines may be a good solution if you currently use Central Office Lines (COLs), also known as Plain Old Telephone Service (POTS) Lines or Analog Lines
  • VoIP Lines save money because they utilize an internet connection, and do not rely on expensive copper circuits
  • VoIP Lines are not powered by your neighborhood Central Office, and are not suitable for use with fire alarms, elevators, or other critical devices
  • Contact us for a free consultation!
POPP Internet Connections

We are proud to have served businesses in the Twin Cities as an Internet Service Provider since 1999. We have four backbone internet source providers for redundancy, and we specialize in direct connections to your business which has made our internet connections known for quality and reliability.

We offer several connections to fit your business needs, including:

  • Internet T-1
  • Ethernet over Copper (EoC)
  • Dynamic ADSL

See more on these connections below, or contact us for more information.

--- Internet T-1
  • Our Internet T-1 provides symmetrical internet bandwidth from 1.5Mbps to 12Mbps
  • Bandwidth is dedicated, not shared or “up-to” like DSL, cable or wireless
  • Multiple T-1 circuits can be bonded together for increased bandwidth and redundancy
  • An Internet T-1 is the perfect connection for your business VoIP traffic, and doubles as your back-up internet connection in an Automatic Failover configuration for higher reliability
  • Contact us for a free consultation!
--- Ethernet over Copper (EoC)
  • Our Ethernet over Copper (EoC) connection provides symmetrical internet bandwidth from 2Mbps to 40Mbps
  • EoC is a dedicated connection from your office to your neighborhood Central Office, to POPP – not “shared” like cable or wireless
  • EoC circuits may be bonded for increased bandwidth and redundancy
  • EoC is a great choice for VoIP, and works well as a primary or secondary internet connection in an Automatic Failover configuration
  • Contact us for your custom quote!

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--- Dynamic ADSL
  • Our Dynamic Asymmetric Digital Subscriber Line (DADSL) provides internet bandwidth and optional voice service
  • DADSL is a dedicated connection from your office to your neighborhood Central Office to POPP – not a shared connection like cable or wireless
  • Add “Double Your Bandwidth” to add a second DADSL circuit for double the bandwidth and redundancy – if one circuit fails, the other continues to operate
  • Optionally use Central Office Lines (aka Analog Lines or POTS lines) on the same copper circuits that your DADSL is delivered on
  • Contact us to see what is available at your office!
Comcast Internet Connections
POPP serves Twin Cities businesses as a Comcast Business Solutions Provider

POPP is proud to be a Comcast® Solutions Provider, meaning that we can assist you in selecting a Comcast internet connection for your business and we will place the order for you. Comcast will then contact you directly to schedule your installation, and the invoice for the service will come directly from Comcast as well.

Through our Solutions Provider program, we offer:

  • Coax / Cable Internet
  • Ethernet Dedicated Internet

See more on these connections below, or contact us for more information.

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--- Coax / Cable Internet
  • Asymmetrical bandwidth, delivered via copper coax cable
  • Gig-speeds available – “up-to” bandwidth options range from 35Mbps/5Mbps to 1Gig/35Mbps
  • No Service Level Agreement or performance guarantees
  • This low cost bandwidth option is ideal in an Automatic Failover configuration using dual connections for increased reliability
  • Contact us to find out what bandwidth your location qualifies for!
--- Ethernet Dedicated Internet
  • Symmetrical bandwidth, delivered via copper coaxial cable or via fiber optic cable
  • Bandwith options ranging from 1Mbps to 10Gbps
  • Comes with Service Level Agreement (SLA), guaranteed bandwidth, online performance reporting, and 24×7 network monitoring/management
  • Ideal connection for critical business needs, VoIP, and any application where reliability is a must
  • Contact us to find out if EDI is available at your location!

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CenturyLink Internet Connections
POPP serves Twin Cities businesses as a CenturyLink Channel Partner

POPP is proud to be both a reseller of CenturyLink® products, as well as a CenturyLink Channel Partner. We can assist you in selecting the best CenturyLink internet connection for your business.

Resold connections are invoiced by POPP, whereas our Channel Partner connections are invoiced directly from CenturyLink.

As a CenturyLink reseller, we offer:

  • Broadband Internet

Through our Channel Partner program, we offer:

  • Pure Business Internet
  • Fiber Plus Ethernet

Learn more about these connections below, or contact us for more information.

--- Broadband Internet
  • With POPP Broadband Internet (BI), CenturyLink is the Internet Service Provider, but the connection is invoiced and monitored by POPP
  • Gig-speeds available – symmetric and Asymmetric bandwidth options from 10Mbps/10Mbps up to 1Gbps/1Gbps
  • Low cost bandwidth option that pairs well with a second internet connection in an Automatic Failover configuration for affordable reliability
  • Contact us to find out if BI is available at your location!
--- Pure Business Internet
  • Asymmetrical bandwidth delivered via copper, bonded copper, or fiber – depending on your location and the bandwidth your location qualifies for
  • Gig-speeds available – bandwidth download options range from up-to 10Mbps to up-to 1Gig
  • No Service Level Agreement, no guaranteed bandwidth speed, no network monitoring. Upload speeds vary.
  • Low cost bandwidth option that pairs well with a second internet connection in an Automatic Failover configuration for affordable reliability
  • Contact us to find out what bandwidth your location qualifies for!
--- Fiber Plus Enterprise
  • Symmetrical bandwidth delivered via fiber
  • Gig-speeds available – bandwidth options range from 50Mbps to 1Gig
  • Comes with Service Level Agreement, guaranteed speed, minimal packet loss, network monitoring, notification prior to maintenance
  • High-bandwidth, reliable internet connection ideal for business voice and video communications
  • Contact us to find out if Fiber Plus Enterprise is available at your location!

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Voice as a Service (VaaS) Features

Long Distance & International Calling to Connect Your Business to the World
  • Long Distance and International calling service for your business
  • Restrict long distance and/or international calling ability by phone number, or optionally use Account Code authorization
  • We watch closely for unusual activity and we notify you immediately if we believe you may be the victim of toll fraud

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Toll Free Numbers for Your Nationwide Customers to Call
  • Toll Free numbers for your business forward to a local phone number of your choosing
  • Call detail reports to view usage help to gauge effectiveness of marketing campaigns
  • No charge to have a number – only pay for usage when the number is called
  • Vanity numbers (easily remembered number sequence or word) available – we’ll tell you what options exist

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Teleconferencing for Collaboration and Teamwork Anywhere
  • Call-in teleconferencing bridge service available 24×7, billed by usage
  • No setup charges, no monthly minimums, no hidden charges
  • We’ll assign 6-digit moderator and participant PIN codes for as many conference hosts as you need
  • Choose to call-in via a local phone number, or via a Toll Free number (higher usage rate applies)
  • Standard features include Name Announcements, Call Recording, Lock, Mute, and more.

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Voice Mail for Ensuring You Receive Every Customer's Message
  • Business-class voice mail answers your calls when you can’t. Choose from a single box, up to a voice mail router / auto attendant with multiple boxes.
  • Add a Direct Inward Dial number to any mailbox to transfer callers to, and for quick message retrieval
  • Record and save multiple greetings for holidays, vacation, etc.
  • Manage voice mail through our online web portal
  • Optionally add Voice Mail To E-mail notification of new messages

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Fax To E-mail to Eliminate Your Fax Machine
  • Keeping a fax line and fax machine just to receive inbound faxes? Eliminate them with inbound Fax To E-mail.
  • Inbound faxes are delivered as a PDF attachment for up to 20 email addresses of your choosing
  • Enables teleworking – no need to watch for incoming faxes on the machine, receive them anywhere
  • Eliminates sensitive documents sitting unattended, and enables easier saving of faxed files
Special Telephone Numbers and Call Detail to Advertise, Measure, and Expand Your Market
  • Special Telephone Numbers are available in all of the Twin Cities metro area codes of 612, 651, 952, and 763; Anywhere Telephone Numbers are available for nationwide area codes. Special Telephone Numbers are for inbound calls only, and forward to a local, long distance, or toll free number of your choosing.
  • Special Telephone Numbers are commonly used as:
    • Identity Numbers: past main numbers from a different business location and area code
    • Advertising Tracking Numbers: View call detail reports to measure effectiveness of ad campaigns
    • Market Expansion Numbers: Create a local telephone number for customers to call in each area code you do business
  • Includes access to Manage My Account web portal to view call detail reports
  • Optionally add Remote Call Forwarding to change forwarding numbers anytime, anywhere

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Account Codes to Measure Calling and Prevent Unauthorized Charges
  • An Account Code is a numeric code a caller must enter to make a local, long distance, international, and/or 411 call.
  • Account Codes can be assigned to individuals, departments, projects, or customers
  • We collect call records for each Account Code and provide call detail reports to measure usage or bill back clients
  • Prevent unauthorized calling or toll fraud by requiring Account Code authorization
  • 911 and Toll Free calls are not restricted by Account Codes

Contact Us!

You’re one contact away from free, insightful help with all of your business communications needs. You’ll be in touch with a local, experienced professional who will answer your questions and there’s never any obligation!

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